Compare Salesforce Service Cloud vs. ServiceNow

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Salesforce Service Cloud Logo
2,074 views|1,738 comparisons
ServiceNow Logo
55,659 views|32,935 comparisons
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Pricing and Cost Advice
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"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.""The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

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Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive
Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more »
Ranking
Views
2,074
Comparisons
1,738
Reviews
1
Average Words per Review
397
Rating
10.0
Views
55,659
Comparisons
32,935
Reviews
22
Average Words per Review
521
Rating
8.0
Popular Comparisons
Compared 5% of the time.
Compared 12% of the time.
Compared 7% of the time.
Compared 6% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Service Cloud
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Salesforce
ServiceNow
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Salesforce Service Cloud
Learn more about ServiceNow
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider12%
Media Company6%
Government6%
REVIEWERS
Financial Services Firm16%
Healthcare Company14%
Manufacturing Company11%
Computer Software Company9%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider13%
Government7%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
REVIEWERS
Small Business19%
Midsize Enterprise12%
Large Enterprise69%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise11%
Large Enterprise74%

Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers while ServiceNow is ranked 1st in IT Service Management (ITSM) with 24 reviews. Salesforce Service Cloud is rated 0.0, while ServiceNow is rated 7.8. On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". Salesforce Service Cloud is most compared with Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce, Salesforce Sales Cloud and Vlocity, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and PagerDuty.

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.