Salesforce Service Cloud vs. ServiceNow

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews vs ServiceNow which is ranked 1st in IT Service Management (ITSM) with 18 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of ServiceNow writes "We've been looking at a means to provide a service catalog experience to the business as a whole". Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM. ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk. See our Salesforce Service Cloud vs. ServiceNow report.
Cancel
You must select at least 2 products to compare!
+Add products to compare
Most Helpful Review
Find out what your peers are saying about Salesforce Service Cloud vs. ServiceNow and others in CRM Customer Engagement Centers.
295,322 professionals have used our research since 2012.

Quotes From Members Comparing Salesforce Service Cloud vs. ServiceNow

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

Read more »

report
Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
295,322 professionals have used our research since 2012.
Ranking
RANKING
Views
7,903
Comparisons
2,021
Reviews
2
Followers
476
Avg. Rating
9.5
Views
66,752
Comparisons
24,475
Reviews
17
Followers
1,343
Avg. Rating
8.5
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Compared 16% of the time.
Compared 6% of the time.
See more ServiceNow competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
ServiceNow
Overview
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

OFFER
Learn more about Salesforce Service Cloud
Learn more about ServiceNow
Sample Customers
Sample CustomersStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Music Company
9%
Financial Services Firm
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
12%
REVIEWERS
Healthcare Company
15%
Financial Services Firm
14%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
University
7%
Manufacturing Company
7%
Company Size
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
REVIEWERS
Small Business
14%
Midsize Enterprise
11%
Large Enterprise
75%
VISITORS READING REVIEWS
Small Business
15%
Midsize Enterprise
20%
Large Enterprise
64%
Find out what your peers are saying about Salesforce Service Cloud vs. ServiceNow and others in CRM Customer Engagement Centers.
Download now
295,322 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email