Salesforce Service Cloud vs. Siebel Contact Center

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 3 reviews vs Siebel Contact Center which is ranked 14th in CRM Customer Engagement Centers. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. Siebel Contact Center is most compared with Oracle Service Cloud.
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Quotes From Members

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Ranking
Views
8,220
Comparisons
1,946
Reviews
2
Followers
405
Avg. Rating
9.5
Views
312
Comparisons
84
Reviews
0
Followers
54
Avg. Rating
N/A
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Also Known As
Service Cloud
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Oracle
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
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Learn more about Salesforce Service Cloud
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Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaSouthwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM Customer Engagement Centers.
310,868 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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