Salesforce Service Cloud vs. Siebel Contact Center

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews vs Siebel Contact Center which is ranked 14th in CRM Customer Engagement Centers. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM. Siebel Contact Center is most compared with Oracle Service Cloud, Pega CRM and Pega Robotic Process Automation.
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Quotes From Members Comparing Salesforce Service Cloud vs. Siebel Contact Center

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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295,322 professionals have used our research since 2012.
Ranking
RANKING
Views
7,903
Comparisons
2,021
Reviews
2
Followers
476
Avg. Rating
9.5
Views
295
Comparisons
128
Reviews
0
Followers
57
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Compared 19% of the time.
See more Siebel Contact Center competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
Oracle
Overview
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
OFFER
Learn more about Salesforce Service Cloud
Learn more about Siebel Contact Center
Sample Customers
Sample CustomersStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaSouthwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Top Industries
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Comms Service Provider
9%
Renewables & Environment Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
12%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
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295,322 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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