We performed a comparison between Salesforce Service Cloud and Siebel Contact Center based on real PeerSpot user reviews.
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Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 38 reviews while Siebel Contact Center is ranked 10th in Contact Center Platforms. Salesforce Service Cloud is rated 8.6, while Siebel Contact Center is rated 0.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, Vlocity, JIRA Service Management and BSI, whereas Siebel Contact Center is most compared with .
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