Salesforce Service Cloud vs. Symphony SUMMIT IT Management Suite

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews vs Symphony SUMMIT IT Management Suite which is ranked 20th in Help Desk Software. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM. Symphony SUMMIT IT Management Suite is most compared with ServiceNow, Vision Helpdesk and CA Service Desk Manager.
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Quotes From Members Comparing Salesforce Service Cloud vs. Symphony SUMMIT IT Management Suite

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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295,561 professionals have used our research since 2012.
Ranking
RANKING
Views
7,903
Comparisons
2,021
Reviews
2
Followers
476
Avg. Rating
9.5
Views
1,610
Comparisons
920
Reviews
0
Followers
366
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »See more Symphony SUMMIT IT Management Suite competitors »
Also Known As
Also Known AsService CloudSummus IT Management Suite
Website/Video
Website/VideoSalesforce
Symphony SUMMIT
Overview
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
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Learn more about Symphony SUMMIT IT Management Suite
Sample Customers
Sample CustomersStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaMagma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Top Industries
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Software R&D Company
9%
Comms Service Provider
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
12%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
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295,561 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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