Salesforce Service Cloud vs. SysAid

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 3 reviews vs SysAid which is ranked 20th in Help Desk Software with 1 review. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of SysAid writes "It improved our average response time to our customers, and I can customize according to my needs". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. SysAid is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus.
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1,717 views|700 comparisons
Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
The pricing of SysAid is less than its competitors.

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Ranking
Views
8,220
Comparisons
1,946
Reviews
2
Followers
405
Avg. Rating
9.5
20th
out of 43 in Help Desk Software
Views
1,717
Comparisons
700
Reviews
1
Followers
196
Avg. Rating
8.0
Top Comparisons
Compared 21% of the time.
Compared 20% of the time.
Also Known As
Service Cloud
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Salesforce
SysAid
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
Offer
Learn more about Salesforce Service Cloud
Learn more about SysAid
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaLAN Airlines, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Financial Services Firm9%
Software R&D Company9%
VISITORS READING REVIEWS
Marketing Services Firm22%
Manufacturing Company15%
Financial Services Firm14%
Comms Service Provider11%
No Data Available
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
VISITORS READING REVIEWS
Small Business37%
Midsize Enterprise32%
Large Enterprise32%
No Data Available
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM Customer Engagement Centers.
310,362 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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