Salesforce Service Cloud vs. Teamwork Desk

As of February 2019, Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 3 reviews vs Teamwork Desk which is ranked 32nd in Help Desk Software. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and JIRA Service Desk. Teamwork Desk is most compared with Zendesk and Freshdesk.
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and other solutions. Updated: January 2019.
316,473 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
316,473 professionals have used our research since 2012.
Ranking
Views
8,355
Comparisons
1,990
Reviews
3
Followers
385
Avg. Rating
9.7
32nd
out of 43 in Help Desk Software
Views
626
Comparisons
218
Reviews
0
Followers
158
Avg. Rating
N/A
Top Comparisons
Compared 69% of the time.
Compared 31% of the time.
Also Known As
Service Cloud
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Salesforce
Teamwork
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch. Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love. Try Teamwork Desk for free for 30 days—no credit card details required.
Offer
Learn more about Salesforce Service Cloud
Learn more about Teamwork Desk
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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