Salesforce Service Cloud vs. Vision Helpdesk

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews vs Vision Helpdesk which is ranked 29th in Help Desk Software. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. Vision Helpdesk is most compared with Symphony SUMMIT IT Management Suite, JIRA Service Desk and Zendesk.
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Quotes From Members Comparing Salesforce Service Cloud vs. Vision Helpdesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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301,063 professionals have used our research since 2012.
Ranking
Views
8,024
Comparisons
1,991
Reviews
2
Followers
436
Avg. Rating
9.5
Views
896
Comparisons
194
Reviews
0
Followers
198
Avg. Rating
N/A
Views
0
Comparisons
0
Reviews
1
Followers
1
Avg. Rating
5.0
Top Comparisons
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Compared 14% of the time.
Compared 11% of the time.
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Also Known As
Service Cloud
Website/Video
Salesforce
Vision Helpdesk
Null Vendor
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
Information Not Available
OFFER
Learn more about Salesforce Service Cloud
Learn more about Vision Helpdesk
Learn more about Null Product
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaRiva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Information Not Available
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Music Company
9%
Financial Services Firm
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
12%
No Data Available
No Data Available
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
No Data Available
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301,063 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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