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Salesforce Service Cloud vs Vision Helpdesk comparison

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Salesforce Service Cloud

Read 39 Salesforce Service Cloud reviews
723 views|613 comparisons
94% willing to recommend
Vision Helpdesk Logo

Vision Helpdesk

Read 3 Vision Helpdesk reviews
165 views|94 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Salesforce Service Cloud and Vision Helpdesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
Download the complete report
767,847 professionals have used our research since 2012.
Featured Review
Joanna Hindle
Streamlining customer service operations with its centralized platform and offering robust case management,...
The centralized infrastructure offers significant advantage.
Webhost UK
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
  • "Salesforce is not a cheap product. It can be expensive."
  • "The price is too expensive."
  • "We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
  • "The tool is pretty expensive."
  • "The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
  • "The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

    • More Salesforce Service Cloud Pricing and Cost Advice →

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    Questions from the Community
    What is your experience regarding pricing and costs for Salesforce Servic...
    Top Answer:The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product.
    Read all 7 answers   →
    What needs improvement with Salesforce Service Cloud?
    Top Answer:The product's high price is an area of concern where improvements are required. There are some imperfections in the product's stability, and it is an area where improvements are required.
    Read all 9 answers   →
    What is your primary use case for Salesforce Service Cloud?
    Top Answer:I use the solution in my company to follow up on opportunities and activities. I use the CRM part to open up new opportunities and follow up with a lot of opportunities since I work as a manager.
    Read all 8 answers   →
    Ask a question

    Earn 20 points

    Ranking
    9th
    out of 59 in Help Desk Software
    Views
    723
    Comparisons
    613
    Reviews
    12
    Average Words per Review
    449
    Rating
    8.3
    38th
    out of 59 in Help Desk Software
    Views
    165
    Comparisons
    94
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Service Cloud
    Learn More
    Salesforce
    Vision Helpdesk
    Overview

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software. 

    Vision Helpdesk is ITIL/ ITSM Complaint PINKVerify Certified - Highly Secure, Reliable, and Scalable. 

    All products are available in SaaS and On-Premises versions. Trusted by 20000+ Companies since 2005 and Ranked as Top Customer Service Software's on various review websites.

    Sample Customers
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
    Top Industries
    REVIEWERS
    Manufacturing Company33%
    Marketing Services Firm11%
    Computer Software Company11%
    Comms Service Provider11%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization15%
    Financial Services Firm11%
    Manufacturing Company8%
    No Data Available
    Company Size
    REVIEWERS
    Small Business30%
    Midsize Enterprise28%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise25%
    Large Enterprise57%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    767,847 professionals have used our research since 2012.

    Salesforce Service Cloud is ranked 9th in Help Desk Software with 39 reviews while Vision Helpdesk is ranked 38th in Help Desk Software. Salesforce Service Cloud is rated 8.6, while Vision Helpdesk is rated 10.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, the top reviewer of Vision Helpdesk writes "The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI, whereas Vision Helpdesk is most compared with BeyondTrust Remote Support and ServiceNow.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.