Salesforce Service Cloud vs Vision Helpdesk

Salesforce Service Cloud is ranked 8th in Help Desk Software with 3 reviews vs Vision Helpdesk which is ranked 13th in Help Desk Software with 2 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of Vision Helpdesk writes "We manage many clients/customers and before we used this software we did it all via email which became unmanageable". Salesforce Service Cloud is most compared with BMC Remedyforce, Microsoft Dynamics CRM and Oracle Service Cloud. Vision Helpdesk is most compared with Zendesk, ServiceNow and BMC Remedy. See our Salesforce Service Cloud vs Vision Helpdesk report.
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Most Helpful Review
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Find out what your peers are saying about Salesforce Service Cloud vs. Vision Helpdesk and others in Help Desk Software
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Quotes From Members Comparing Salesforce Service Cloud vs Vision Helpdesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Salesforce service cloud vs. vision helpdesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Salesforce Service Cloud vs. Vision Helpdesk and others in Help Desk Software
252,993 professionals have used our research since 2012.
Ranking
RANKING
Views
9,347
Comparisons
2,229
Reviews
8
Followers
1,051
Avg. Rating
8.1
Views
1,426
Comparisons
512
Reviews
3
Followers
468
Avg. Rating
10.0
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Zendesk logo
Compared 3% of the time.
Servicenow
Compared 3% of the time.
Bmc logo80x80
Compared 3% of the time.
See more Vision Helpdesk competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
  • Vendor 7926 screenshot 1515865127
Vision Helpdesk
  • Vendor 29771 screenshot 1514075013
OverviewQuestionmark icon
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Music Company
9%
Financial Services Firm
9%
VISITORS READING REVIEWS
Marketing Services Firm
21%
Manufacturing Company
15%
Financial Services Firm
15%
Comms Service Provider
11%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
36%
Midsize Enterprise
30%
Large Enterprise
34%
No Data Available
Salesforce service cloud vs. vision helpdesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Salesforce Service Cloud vs. Vision Helpdesk and others in Help Desk Software
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252,993 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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