Salesforce Service Cloud vs Vision Helpdesk

Salesforce Service Cloud is ranked 9th in Help Desk Software with 3 reviews vs Vision Helpdesk which is ranked 14th in Help Desk Software with 1 review. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of Vision Helpdesk writes "The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". Salesforce Service Cloud is most compared with BMC Remedyforce, Oracle Service Cloud and Microsoft Dynamics CRM. Vision Helpdesk is most compared with Symphony SUMMIT IT Management Suite, JIRA Service Desk and ServiceNow.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
270,647 professionals have used our research since 2012.

Quotes From Members Comparing Salesforce Service Cloud vs Vision Helpdesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Help desk software report from it central station 2018 05 05 thumbnail
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
270,647 professionals have used our research since 2012.
Ranking
RANKING
Views
7,366
Comparisons
2,083
Reviews
3
Followers
959
Avg. Rating
9.0
Views
843
Comparisons
311
Reviews
1
Followers
435
Avg. Rating
10.0
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Servicenow
Compared 5% of the time.
See more Vision Helpdesk competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
  • Vendor 7926 screenshot 1526751300
Vision Helpdesk
  • Vendor 29771 screenshot 1524960997
OverviewQuestionmark icon
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
OFFER
Learn more about Salesforce Service Cloud
Learn more about Vision Helpdesk
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Renewables & Environment Company
9%
Recruiting/Hr Firm
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
16%
Financial Services Firm
14%
Comms Service Provider
10%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
Help desk software report from it central station 2018 05 05 thumbnail
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
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270,647 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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