Compare Salesforce Service Cloud vs. Vlocity

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Salesforce Service Cloud Logo
2,027 views|1,708 comparisons
Vlocity Logo
2,385 views|2,122 comparisons
Ranking
Views
2,027
Comparisons
1,708
Reviews
0
Average Words per Review
0
Rating
N/A
Views
2,385
Comparisons
2,122
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Service Cloud
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Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
Offer
Learn more about Salesforce Service Cloud
Learn more about Vlocity
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider10%
Media Company6%
Financial Services Firm5%
VISITORS READING REVIEWS
Computer Software Company52%
Comms Service Provider18%
Energy/Utilities Company8%
Media Company3%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
No Data Available

Salesforce Service Cloud is ranked 5th in CRM Customer Engagement Centers while Vlocity is ranked 2nd in Product Configuration and Quoting. Salesforce Service Cloud is rated 0.0, while Vlocity is rated 0.0. On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, Salesforce Sales Cloud and Genesys Cloud, whereas Vlocity is most compared with Salesforce CPQ, Salesforce Sales Cloud, CloudSense, Apttus and Oracle CPQ Cloud.

See our list of .

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.