Salesforce Service Cloud vs. Vlocity

As of June 2019, Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 3 reviews vs Vlocity which is ranked 11th in CRM. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and Zendesk. Vlocity is most compared with Salesforce Sales Cloud, Siebel CRM and Pega CRM.
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2,049 views|914 comparisons
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Quotes From Members

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Ranking
Views
8,758
Comparisons
2,005
Reviews
3
Average Words per Review
445
Avg. Rating
9.7
11th
out of 53 in CRM
Views
2,049
Comparisons
914
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 10% of the time.
Compared 51% of the time.
Compared 19% of the time.
Compared 9% of the time.
Also Known As
Service Cloud
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Salesforce
Vlocity
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
Offer
Learn more about Salesforce Service Cloud
Learn more about Vlocity
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaSky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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