Compare Salesforce Service Cloud vs. Zendesk

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 1 review while Zendesk is ranked 17th in Help Desk Software. Salesforce Service Cloud is rated 10.0, while Zendesk is rated 0. The top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and Zendesk, whereas Zendesk is most compared with ServiceNow, Atlassian Confluence and JIRA Service Desk.
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Salesforce Service Cloud Logo
2,560 views|2,000 comparisons
Zendesk Logo
5,225 views|4,103 comparisons
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Quotes From Members

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Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
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Ranking
Views
2,560
Comparisons
2,000
Reviews
1
Average Words per Review
392
Avg. Rating
10.0
17th
out of 44 in Help Desk Software
Views
5,225
Comparisons
4,103
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 11% of the time.
Compared 46% of the time.
Compared 8% of the time.
Compared 7% of the time.
Also Known As
Service Cloud
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Salesforce
Zendesk
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Learn more about Zendesk
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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