Salesforce Service Cloud vs. Zendesk

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 3 reviews vs Zendesk which is ranked 6th in Help Desk Software with 3 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of Zendesk writes "Its set up makes it easier for everyone to use. ". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. Zendesk is most compared with ServiceNow, JIRA Service Desk and Freshdesk. See our Salesforce Service Cloud vs. Zendesk report.
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18,054 views|4,064 comparisons
Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
310,271 professionals have used our research since 2012.
Ranking
Views
8,220
Comparisons
1,946
Reviews
2
Followers
405
Avg. Rating
9.5
6th
out of 43 in Help Desk Software
Views
18,054
Comparisons
4,064
Reviews
3
Followers
925
Avg. Rating
8.7
Top Comparisons
Compared 31% of the time.
Compared 13% of the time.
Compared 8% of the time.
Also Known As
Service Cloud
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Salesforce
Zendesk
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about Salesforce Service Cloud
Learn more about Zendesk
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Software R&D Company9%
Comms Service Provider9%
VISITORS READING REVIEWS
Marketing Services Firm22%
Manufacturing Company15%
Financial Services Firm14%
Comms Service Provider11%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Non Profit10%
Marketing Services Firm10%
VISITORS READING REVIEWS
Media Company15%
Financial Services Firm13%
Comms Service Provider8%
Marketing Services Firm7%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
VISITORS READING REVIEWS
Small Business37%
Midsize Enterprise32%
Large Enterprise32%
REVIEWERS
Small Business38%
Midsize Enterprise44%
Large Enterprise18%
VISITORS READING REVIEWS
Small Business38%
Midsize Enterprise27%
Large Enterprise35%
Find out what your peers are saying about Salesforce Service Cloud vs. Zendesk and other solutions.
310,271 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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