Salesforce Service Cloud vs Zendesk

Salesforce Service Cloud is ranked 9th in Help Desk Software with 2 reviews vs Zendesk which is ranked 6th in Help Desk Software with 4 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of Zendesk writes "Its set up makes it easier for everyone to use. ". Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM. Zendesk is most compared with ServiceNow, JIRA Service Desk and TOPdesk.
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Quotes From Members Comparing Salesforce Service Cloud vs Zendesk

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288,073 professionals have used our research since 2012.
Ranking
RANKING
Views
7,701
Comparisons
2,073
Reviews
2
Followers
686
Avg. Rating
9.5
Views
17,075
Comparisons
4,732
Reviews
4
Followers
1,202
Avg. Rating
9.0
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Compared 28% of the time.
Compared 15% of the time.
Compared 5% of the time.
See more Zendesk competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
Zendesk
Overview
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

OFFER
Learn more about Salesforce Service Cloud
Learn more about Zendesk
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
16%
Financial Services Firm
14%
Comms Service Provider
10%
REVIEWERS
Software R&D Company
25%
Financial Services Firm
15%
Non Profit
10%
Marketing Services Firm
10%
VISITORS READING REVIEWS
Media Company
15%
Financial Services Firm
13%
Comms Service Provider
8%
Marketing Services Firm
6%
Company Size
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
REVIEWERS
Small Business
38%
Midsize Enterprise
44%
Large Enterprise
18%
VISITORS READING REVIEWS
Small Business
38%
Midsize Enterprise
27%
Large Enterprise
35%
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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