Salesforce Service Cloud vs Zendesk

Salesforce Service Cloud is ranked 8th in Help Desk Software with 3 reviews vs Zendesk which is ranked 2nd in Help Desk Software with 27 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of Zendesk writes "The 'mark as spam' and setting up tickets with certain titles to be automatically solved/deleted is probably the most important feature". Salesforce Service Cloud is most compared with BMC Remedyforce, Microsoft Dynamics CRM and Oracle Service Cloud. Zendesk is most compared with ServiceNow, JIRA Service Desk and Micro Focus Service Manager. See our Salesforce Service Cloud vs Zendesk report.
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Salesforce Service Cloud
Zendesk
18325
19037
Most Helpful Review
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Find out what your peers are saying about Salesforce Service Cloud vs. Zendesk and others in Help Desk Software
252,770 professionals have used our research since 2012.

Quotes From Members Comparing Salesforce Service Cloud vs Zendesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Salesforce service cloud vs. zendesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Salesforce Service Cloud vs. Zendesk and others in Help Desk Software
252,770 professionals have used our research since 2012.
Ranking
RANKING
Views
9,347
Comparisons
2,229
Reviews
8
Followers
1,051
Avg. Rating
8.1
Views
18,951
Comparisons
5,776
Reviews
27
Followers
1,598
Avg. Rating
8.4
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Servicenow
Compared 9% of the time.
Charlie cmyk cyan
Compared 6% of the time.
See more Zendesk competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
  • Vendor 7926 screenshot 1515865127
Zendesk
  • Vendor 8285 screenshot 1514064205
OverviewQuestionmark icon
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
21%
Manufacturing Company
15%
Financial Services Firm
15%
Comms Service Provider
11%
REVIEWERS
Software R&D Company
29%
Financial Services Firm
10%
Non Profit
10%
Marketing Services Firm
10%
VISITORS READING REVIEWS
Media Company
16%
Financial Services Firm
12%
Comms Service Provider
8%
Marketing Services Firm
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
36%
Midsize Enterprise
30%
Large Enterprise
34%
REVIEWERS
Small Business
37%
Midsize Enterprise
47%
Large Enterprise
16%
VISITORS READING REVIEWS
Small Business
39%
Midsize Enterprise
27%
Large Enterprise
34%
Salesforce service cloud vs. zendesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Salesforce Service Cloud vs. Zendesk and others in Help Desk Software
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252,770 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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