Compare Salesforce Service Cloud vs. Zendesk

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 1 review while Zendesk is ranked 23rd in Help Desk Software. Salesforce Service Cloud is rated 10.0, while Zendesk is rated 0. The top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce, whereas Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
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Salesforce Service Cloud Logo
2,449 views|1,980 comparisons
Zendesk Logo
4,754 views|3,914 comparisons
Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
398,890 professionals have used our research since 2012.
Ranking
Views
2,449
Comparisons
1,980
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
23rd
out of 44 in Help Desk Software
Views
4,754
Comparisons
3,914
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 49% of the time.
Compared 10% of the time.
Compared 9% of the time.
Also Known As
Service Cloud
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Salesforce
Zendesk
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about Salesforce Service Cloud
Learn more about Zendesk
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Recruiting/Hr Firm9%
Music Company9%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
VISITORS READING REVIEWS
Software R&D Company35%
Comms Service Provider8%
Financial Services Firm8%
Government8%
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.