Compare Salesforce Service Cloud vs. Zendesk Guide

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442,283 professionals have used our research since 2012.
Ranking
Views
2,151
Comparisons
1,795
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
26th
out of 52 in Help Desk Software
Views
3,874
Comparisons
3,381
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 39% of the time.
Compared 16% of the time.
Compared 4% of the time.
Compared 2% of the time.
Also Known As
Service Cloud
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Salesforce
Zendesk
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about Salesforce Service Cloud
Learn more about Zendesk Guide
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company38%
Media Company8%
Government6%
Comms Service Provider5%
REVIEWERS
Computer Software Company27%
Financial Services Firm14%
Construction Company9%
Non Profit9%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider11%
Media Company8%
Construction Company6%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
REVIEWERS
Small Business39%
Midsize Enterprise41%
Large Enterprise20%
Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review while Zendesk Guide is ranked 26th in Help Desk Software. Salesforce Service Cloud is rated 10.0, while Zendesk Guide is rated 0.0. The top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and Genesys Cloud, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, Atlassian Confluence, TOPdesk and Assyst.

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.