Compare Salesforce Service Cloud vs. Zendesk Support

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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437,208 professionals have used our research since 2012.
Ranking
Views
2,186
Comparisons
1,825
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
Views
11
Comparisons
10
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Also Known As
Service Cloud
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Salesforce
Zendesk
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Offer
Learn more about Salesforce Service Cloud
Learn more about Zendesk Support
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaMailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Comms Service Provider9%
Financial Services Firm9%
VISITORS READING REVIEWS
Computer Software Company40%
Media Company10%
Government7%
Insurance Company5%
No Data Available
Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review while Zendesk Support is ranked 14th in CRM Customer Engagement Centers. Salesforce Service Cloud is rated 10.0, while Zendesk Support is rated 0.0. The top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and Salesforce Sales Cloud, whereas Zendesk Support is most compared with .

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.