Anonymous UserCustomer Success Manager at a computer software company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The price is very competitive."
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Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers while Zendesk Support is ranked 2nd in CRM Customer Engagement Centers with 3 reviews. Salesforce Service Cloud is rated 0.0, while Zendesk Support is rated 8.4. On the other hand, the top reviewer of Zendesk Support writes "Seamless and easy to set up with a good Slack integration". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, BMC Remedyforce and Vlocity, whereas Zendesk Support is most compared with Sendbird Desk and Kustomer.
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