Compare Salesforce Service Cloud vs. Zendesk Support

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"The price is very competitive."

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Top Answer: It's very convenient to use.
Top Answer: Zendesk used to have a whole reporting tool, which they have actually terminated. That has been a small blow for us, however, it used to be a feature where they had that tool that allowed you to just… more »
Ranking
Views
2,003
Comparisons
1,695
Reviews
0
Average Words per Review
0
Rating
N/A
Views
84
Comparisons
57
Reviews
3
Average Words per Review
608
Rating
8.3
Popular Comparisons
Also Known As
Service Cloud
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Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Offer
Learn more about Salesforce Service Cloud
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Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company45%
Comms Service Provider12%
Financial Services Firm5%
Government5%
No Data Available
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
No Data Available

Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers while Zendesk Support is ranked 2nd in CRM Customer Engagement Centers with 3 reviews. Salesforce Service Cloud is rated 0.0, while Zendesk Support is rated 8.4. On the other hand, the top reviewer of Zendesk Support writes "Seamless and easy to set up with a good Slack integration". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, BMC Remedyforce and Vlocity, whereas Zendesk Support is most compared with Sendbird Desk and Kustomer.

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.