Compare SCSM vs. Samanage

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Samanage Logo
325 views|282 comparisons
SCSM Logo
Read 11 SCSM reviews.
2,830 views|1,614 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
"Licensing can be complex and confusing.""The price should be lower.""The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

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536,114 professionals have used our research since 2012.
Ranking
35th
out of 55 in Help Desk Software
Views
325
Comparisons
282
Reviews
0
Average Words per Review
0
Rating
N/A
6th
out of 55 in Help Desk Software
Views
2,830
Comparisons
1,614
Reviews
10
Average Words per Review
786
Rating
6.5
Comparisons
Also Known As
System Center Service Manager
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Overview
"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Offer
Learn more about Samanage
Learn more about SCSM
Sample Customers
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Fibabanka, UMC Health System
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider15%
Government13%
Educational Organization10%
VISITORS READING REVIEWS
Computer Software Company24%
Government16%
Comms Service Provider14%
Healthcare Company5%
Company Size
No Data Available
REVIEWERS
Small Business36%
Midsize Enterprise36%
Large Enterprise29%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
536,114 professionals have used our research since 2012.

Samanage is ranked 35th in Help Desk Software while SCSM is ranked 6th in Help Desk Software with 11 reviews. Samanage is rated 0.0, while SCSM is rated 6.6. On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". Samanage is most compared with ServiceNow and JIRA Service Management, whereas SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and BMC Helix ITSM.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.