Compare Samanage vs. ServiceNow

Samanage is ranked 29th in Help Desk Software while ServiceNow is ranked 1st in Help Desk Software with 22 reviews. Samanage is rated 0, while ServiceNow is rated 8.2. On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Samanage is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Appian, JIRA Service Desk and IBM Maximo.
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Samanage Logo
574 views|500 comparisons
ServiceNow Logo
54,249 views|31,896 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: June 2020.
425,794 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
$230 per user.The mandatory minimum is US$ 20,000 for licensing.The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

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425,794 professionals have used our research since 2012.
Ranking
29th
out of 54 in Help Desk Software
Views
574
Comparisons
500
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
out of 54 in Help Desk Software
Views
54,249
Comparisons
31,896
Reviews
21
Average Words per Review
650
Avg. Rating
8.2
Popular Comparisons
Compared 18% of the time.
Compared 7% of the time.
Compared 6% of the time.
Compared 6% of the time.
Compared 4% of the time.
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Samanage
ServiceNow
Overview
"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Samanage
Learn more about ServiceNow
Sample Customers
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available
REVIEWERS
Financial Services Firm14%
Healthcare Company14%
Insurance Company10%
Manufacturing Company9%
VISITORS READING REVIEWS
Software R&D Company43%
Comms Service Provider10%
Government8%
Media Company4%
Company Size
No Data Available
REVIEWERS
Small Business15%
Midsize Enterprise13%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise10%
Large Enterprise68%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: June 2020.
425,794 professionals have used our research since 2012.

See our list of best Help Desk Software vendors, best IT Asset Management vendors, and best IT Service Management (ITSM) vendors.

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