Compare Samanage vs. TOPdesk

Samanage is ranked 26th in Help Desk Software while TOPdesk is ranked 14th in Help Desk Software with 1 review. Samanage is rated 0, while TOPdesk is rated 10.0. On the other hand, the top reviewer of TOPdesk writes "Fast and easy to implement, with a well-defined process and interaction". Samanage is most compared with ServiceNow, Freshservice and JIRA Service Desk, whereas TOPdesk is most compared with ServiceNow, JIRA Service Desk and Zendesk.
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CA Service Desk Manager Logo
4,255 views|1,811 comparisons
Samanage Logo
783 views|667 comparisons
TOPdesk Logo
1,810 views|1,494 comparisons
Most Helpful Review
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Top Comparisons
Compared 58% of the time.
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Compared 11% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
Learn
CA (A Broadcom Company)
Samanage
TOPdesk
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
Learn more about CA Service Desk Manager
Learn more about Samanage
Learn more about TOPdesk
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniSXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Software R&D Company27%
Insurance Company11%
Comms Service Provider10%
Financial Services Firm8%
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
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