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Samanage vs UserVoice comparison

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Samanage

Read 3 Samanage reviews
355 views|236 comparisons
100% willing to recommend
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UserVoice

Read 5 UserVoice reviews
0 views|0 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Samanage and UserVoice based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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768,246 professionals have used our research since 2012.
Featured Review
Meechai Chongpatiyutt
Detects incidents quickly, improves our SLA performance and solves issues faster
It helps us detect incidents quickly so we can improve our SLA performance and solve issues faster. This makes our customers happy. We also use it... Read more →
Anonymous User
The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to...
We utilized the KB as our primary hub for product-based questions. We took all of our user guides to the cloud, as well as other client-facing... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It is expensive."

    • More Samanage Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Samanage?
    Top Answer:The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.
    Read all 2 answers   →
    What needs improvement with Samanage?
    Top Answer:We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our… more »
    Read all 2 answers   →
    What is your primary use case for Samanage?
    Top Answer:I use it for incident recording based on your inventory.
    Read all 2 answers   →
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    Earn 20 points

    Ranking
    26th
    out of 59 in Help Desk Software
    Views
    355
    Comparisons
    236
    Reviews
    1
    Average Words per Review
    298
    Rating
    8.0
    18th
    out of 18 in Customer Feedback Management
    Views
    0
    Comparisons
    0
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
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    SolarWinds
    UserVoice
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    Overview
    "Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
    From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
    Sample Customers
    SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
    PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
    Top Industries
    VISITORS READING REVIEWS
    Construction Company15%
    Financial Services Firm13%
    Computer Software Company10%
    Government8%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise11%
    Large Enterprise61%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
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    768,246 professionals have used our research since 2012.

    Samanage is ranked 26th in Help Desk Software with 3 reviews while UserVoice is ranked 18th in Customer Feedback Management. Samanage is rated 7.6, while UserVoice is rated 8.6. The top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". On the other hand, the top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management, whereas UserVoice is most compared with .

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.