Compare Samanage vs. xMatters IT Management

Samanage is ranked 27th in Help Desk Software while xMatters IT Management is ranked 3rd in IT Alerting and Incident Management with 9 reviews. Samanage is rated 0, while xMatters IT Management is rated 8.6. On the other hand, the top reviewer of xMatters IT Management writes "We're able to generate email, voice, and mobile push notifications, all managed from one place". Samanage is most compared with ServiceNow, Freshservice and JIRA Service Desk, whereas xMatters IT Management is most compared with Everbridge IT Alerting, PagerDuty and OpsGenie.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,892 professionals have used our research since 2012.
Quotes From Members

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Pricing and Cost Advice
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Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money.xMatters is pricey, but you have to consider what a critical incident costs your organization.xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization.​​You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. ​​I do not think it is worth the value.​If you are willing to pay for the licensing of it, it is able to scale out.​

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Top Comparisons
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Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightxMatters
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CA (A Broadcom Company)
Samanage
xMatters
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. www.xmatters.com
Offer
Learn more about CA Service Desk Manager
Learn more about Samanage
Learn more about xMatters IT Management
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniSXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator US Bank, Tesco, Fujitsu, HubSpot, Conoco Philips, Walgreens, IHG, CA Technologies, Fiserv, Optus, Sky, Kellogg's, 3M
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Software R&D Company29%
Insurance Company10%
Comms Service Provider9%
Financial Services Firm9%
No Data Available
VISITORS READING REVIEWS
Comms Service Provider22%
Software R&D Company13%
Financial Services Firm13%
Individual & Family Service12%
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,892 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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