We performed a comparison between SAP BusinessObjects Business Intelligence Platform and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools."If I were to compare it with Power BI and I wanted to build proper well-formatted reports, BusinessObjects Business Intelligence does that much better. Power BI is just getting into that space. They've concentrated more on visualization, which is what the SAP Lumira does. With Web Intelligence, you are able to build reports that users can interact with. They can also do a lot of querying themselves. It is robust in terms of security and integration. It is also quite scalable."
"The reporting features the solution offers are excellent."
"SAP BusinessObjects Business Intelligence Platform's most valuable features are it has a great presentation layer. We can develop the presentation layer with drag-and-drop capabilities. For end-users and for our interns in the company can create reports and do their data analysis processes or works by using the objects that we created on the presentation layer by themselves."
"Ease of report development is a key feature."
"What I like the most about SAP BusinessObjects BI Platform is that it has significantly improved our decision-making process."
"The most valuable feature we have found to be the SAP BW, which is a warehouse tool. Additionally, it is an easy tool to use."
"There are two tools inside BusinessObjects' schematic layout called the Universal Design Tool and Information Design Tool. These are the most powerful tools that set BusinessObjects' reporting from other solutions. If my organization has 300 or 400 tables, I can combine all of them into one universe, and everyone can use that. It is just a schematic layout that does not hold any data but the table relationships."
"The feature that allows pivot users to create the report dashboards and run them when they want with a lot of flexibility with the drill-downs is very useful. The drill-down features are very good because, in other solutions, such as Excel, you have to create separate pivot tables and a lot of other operations to do drill-downs. SAP BusinessObjects Business Intelligence Platform tool does the drill-downs automatically. Overall the solution is user-friendly and has a lot of drag and drop features."
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"It's very convenient to use."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"It's a very stable tool, very powerful."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"The product offers very good management. It has a great ability to assign tickets based on content."
"This solution is complex to configure and administer."
"More thorough testing of Service Packs before release."
"I would like to see their data visualization products enhanced and made more robust and easier to implement."
"SAP BusinessObjects Business Intelligence Platform should be made easier for the end-users and the performance could be improved."
"Recently, it's become less stable if I am working on Citrix."
"The biggest area for improvement would be the dashboarding capabilities due to the recent change from Xcelsius to Dashboard Designer. This has created a gigantic ripple in many companies because the skill sets required are drastically different."
"Most of the Apps right now are into dashboarding. This tool, for the Crystal Reports in the phase I'm primarily working on, does not have those dashboarding capabilities, like in the other advanced tools like Power BI or ClickView, and compared to them the dashboard generation is not that great."
"Factoring in total implementation and maintenance costs, SAP BusinessObjects is too expensive. If you deal with a huge amount of data, you can go with BusinessObjects. However, if you are a medium-sized company with a modest amount of data, you can opt for another solution."
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"The solution could integrate better with QR codes from some websites such as Facebook."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"The price of the solution should be reduced."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"The dashboard could be better."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
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SAP BusinessObjects Business Intelligence Platform is ranked 6th in BI (Business Intelligence) Tools with 102 reviews while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. SAP BusinessObjects Business Intelligence Platform is rated 7.8, while Zendesk is rated 8.2. The top reviewer of SAP BusinessObjects Business Intelligence Platform writes "Web intelligence will work with any amount of data even if you have 10 million rows". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". SAP BusinessObjects Business Intelligence Platform is most compared with SAP Analytics Cloud, Microsoft Power BI, Oracle OBIEE, IBM Cognos and MicroStrategy, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
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