• Home
  • SAP CRM Service vs. ServiceMax

SAP CRM Service vs ServiceMax comparison

Cancel
You must select at least 2 products to compare!
SAP Logo

SAP CRM Service

83 views|63 comparisons
ServiceMax Logo

ServiceMax

Read 1 ServiceMax review
69 views|56 comparisons
100% willing to recommend
Buyer's Guide
Field Service Management
March 2024
Executive Summary

We performed a comparison between SAP CRM Service and ServiceMax based on real PeerSpot user reviews.

Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management.
To learn more, read our detailed Field Service Management Report (Updated: March 2024).
Download the complete report
768,415 professionals have used our research since 2012.
Featured Review
Use SAP CRM Service?
Anonymous User
My clients became more productive as they view the data in real time, yet because you can only dispatch a work order...
The client's organization became more productive as they view the data in real time.
Ranking
12th
out of 42 in Field Service Management
Views
83
Comparisons
63
Reviews
0
Average Words per Review
0
Rating
N/A
15th
out of 42 in Field Service Management
Views
69
Comparisons
56
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Field Service Management
March 2024
Download Free Report
Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: March 2024.
DOWNLOAD NOW
768,415 professionals have used our research since 2012.
Comparisons
Also Known As
CRM Service
Learn More
SAP
ServiceMax
Overview
SAP CRM Service Management rapid-deployment solution provides support for service agents and managers handling customer issues; field service planning, execution, and confirmation; complaints and returns management and solution selling. Preconfigured functionality and templates accelerate implementation time. The preconfigured solution enables you to quickly and affordably implement CRM functionality for field service as well as complaints and returns management and service selling. The SAP CRM Service Management rapid-deployment solution lowers total cost of ownership through standard integration with SAP ERP. With access to real-time information when and where it's needed, field service professionals are better equipped to resolve customer issues during the first visit.
ServiceMax is the leading field service management solution for a new era of mobile business. We optimize end-to-end field service operations including: workforce optimization, advanced scheduling and dispatch, parts logistics, inventory amp; depot repair, installed base entitlements, and social collaboration to ensure customers of all sizes such as Dupont, Elekta, and McKinley Equipment deliver flawless field service.
Sample Customers
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB)
Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information
Buyer's Guide
Field Service Management
March 2024
Download Free Report
Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: March 2024.
DOWNLOAD NOW
768,415 professionals have used our research since 2012.

SAP CRM Service is ranked 12th in Field Service Management while ServiceMax is ranked 15th in Field Service Management. SAP CRM Service is rated 0.0, while ServiceMax is rated 8.0. On the other hand, the top reviewer of ServiceMax writes "My clients became more productive as they view the data in real time, yet because you can only dispatch a work order for a maximum of 14 days, it doesn't quite work for enterprise organizations". SAP CRM Service is most compared with , whereas ServiceMax is most compared with Servigistics.

See our list of best Field Service Management vendors.

We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.