SAP CRM Service Management rapid-deployment solution provides support for service agents and managers handling customer issues; field service planning, execution, and confirmation; complaints and returns management and solution selling. Preconfigured functionality and templates accelerate implementation time. The preconfigured solution enables you to quickly and affordably implement CRM functionality for field service as well as complaints and returns management and service selling. The SAP CRM Service Management rapid-deployment solution lowers total cost of ownership through standard integration with SAP ERP. With access to real-time information when and where it's needed, field service professionals are better equipped to resolve customer issues during the first visit.
Servigistics provides service supply chain solutions that help companies transform service business processes, improve revenue & increase client loyalty.
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB)
Empresa Brasileira de Aeronšutica, EMC, NedTrain
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Computer Software Company22%
SAP CRM Service is ranked 12th in Field Service Management while Servigistics is ranked 4th in Inventory Management Software. SAP CRM Service is rated 0.0, while Servigistics is rated 0.0. On the other hand, SAP CRM Service is most compared with ServiceMax, whereas Servigistics is most compared with Baxter Planning and Syncron Inventory.
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