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SAP CRM Service vs Siebel comparison

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SAP CRM Service

83 views|63 comparisons
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Siebel

Read 6 Siebel reviews
154 views|119 comparisons
83% willing to recommend
Buyer's Guide
Field Service Management
March 2024
Executive Summary

We performed a comparison between SAP CRM Service and Siebel based on real PeerSpot user reviews.

Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management.
To learn more, read our detailed Field Service Management Report (Updated: March 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Use SAP CRM Service?
Mario Treviño Salazar
We're able to customize the business rules with code and to integrate it with middleware applications to manage the...
We manage all of our client records and interactions currently with Siebel. We generate within Siebel all of our provisioning and billing orders... Read more →
Ranking
12th
out of 42 in Field Service Management
Views
83
Comparisons
63
Reviews
0
Average Words per Review
0
Rating
N/A
6th
out of 42 in Field Service Management
Views
154
Comparisons
119
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Field Service Management
March 2024
Download Free Report
Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: March 2024.
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767,847 professionals have used our research since 2012.
Comparisons
Also Known As
CRM Service
Learn More
SAP
Oracle
Overview
SAP CRM Service Management rapid-deployment solution provides support for service agents and managers handling customer issues; field service planning, execution, and confirmation; complaints and returns management and solution selling. Preconfigured functionality and templates accelerate implementation time. The preconfigured solution enables you to quickly and affordably implement CRM functionality for field service as well as complaints and returns management and service selling. The SAP CRM Service Management rapid-deployment solution lowers total cost of ownership through standard integration with SAP ERP. With access to real-time information when and where it's needed, field service professionals are better equipped to resolve customer issues during the first visit.
Information Not Available
Sample Customers
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB)
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Buyer's Guide
Field Service Management
March 2024
Download Free Report
Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: March 2024.
DOWNLOAD NOW
767,847 professionals have used our research since 2012.

SAP CRM Service is ranked 12th in Field Service Management while Siebel is ranked 6th in Field Service Management. SAP CRM Service is rated 0.0, while Siebel is rated 7.6. On the other hand, the top reviewer of Siebel writes "We're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. The interactions with social networks can’t be managed with it". SAP CRM Service is most compared with , whereas Siebel is most compared with Salesforce CPQ and Oracle E-Business Suite.

See our list of best Field Service Management vendors.

We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.