SAP CRM Service vs. TOA Technologies ETAdirect

As of June 2019, SAP CRM Service is ranked 10th in Field Service Management vs TOA Technologies ETAdirect which is ranked 6th in Field Service Management. SAP CRM Service is most compared with ServiceMax. TOA Technologies ETAdirect is most compared with ClickSoftware, Siebel and ServiceMax.
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Ranking
10th
Views
424
Comparisons
159
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0
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0
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6th
Views
977
Comparisons
317
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 100% of the time.
Compared 20% of the time.
Also Known As
CRM ServiceETAdirect
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SAP
Oracle
Overview
SAP CRM Service Management rapid-deployment solution provides support for service agents and managers handling customer issues; field service planning, execution, and confirmation; complaints and returns management and solution selling. Preconfigured functionality and templates accelerate implementation time. The preconfigured solution enables you to quickly and affordably implement CRM functionality for field service as well as complaints and returns management and service selling. The SAP CRM Service Management rapid-deployment solution lowers total cost of ownership through standard integration with SAP ERP. With access to real-time information when and where it's needed, field service professionals are better equipped to resolve customer issues during the first visit.TOA Technologies is the leading provider of cloud-based mobile workforce management applications. ETAdirect improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry's only complete on-demand solution using predictive, time-based analytics, ETAdirect reduces customer wait times and increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and easily integrates with existing systems.
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Sample Customers
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB)Virgin Media, Cox Communications
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