Compare SAP CRM Service vs. TOA Technologies ETAdirect

SAP CRM Service is ranked 11th in Field Service Management while TOA Technologies ETAdirect is ranked 7th in Field Service Management. SAP CRM Service is rated 0, while TOA Technologies ETAdirect is rated 0. On the other hand, SAP CRM Service is most compared with ServiceMax, whereas TOA Technologies ETAdirect is most compared with ClickSoftware, ServiceMax and Siebel.
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Ranking
11th
Views
167
Comparisons
135
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
7th
Views
399
Comparisons
290
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 100% of the time.
Compared 15% of the time.
Also Known As
CRM ServiceETAdirect
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SAP
Oracle
Overview
SAP CRM Service Management rapid-deployment solution provides support for service agents and managers handling customer issues; field service planning, execution, and confirmation; complaints and returns management and solution selling. Preconfigured functionality and templates accelerate implementation time. The preconfigured solution enables you to quickly and affordably implement CRM functionality for field service as well as complaints and returns management and service selling. The SAP CRM Service Management rapid-deployment solution lowers total cost of ownership through standard integration with SAP ERP. With access to real-time information when and where it's needed, field service professionals are better equipped to resolve customer issues during the first visit.TOA Technologies is the leading provider of cloud-based mobile workforce management applications. ETAdirect improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry's only complete on-demand solution using predictive, time-based analytics, ETAdirect reduces customer wait times and increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and easily integrates with existing systems.
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Sample Customers
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB)Virgin Media, Cox Communications
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