SAP CRM Service vs Vertical Solutions VServiceManagement comparison

SAP CRM Service Management rapid-deployment solution provides support for service agents and managers handling customer issues; field service planning, execution, and confirmation; complaints and returns management and solution selling. Preconfigured functionality and templates accelerate implementation time. The preconfigured solution enables you to quickly and affordably implement CRM functionality for field service as well as complaints and returns management and service selling. The SAP CRM Service Management rapid-deployment solution lowers total cost of ownership through standard integration with SAP ERP. With access to real-time information when and where it's needed, field service professionals are better equipped to resolve customer issues during the first visit.

VServiceManagement is an end-to-end field service management solution that leverages your existing back office systems while seamlessly managing from work order creation to completion. Offered in either a traditional on-premise (or Private Cloud) model or a Software as a Service model (SaaS/Public Cloud), VServiceManagement delivers efficiency gains throughout the service lifecycle. Vertical Solutions, Inc continues to lead with innovation to enhance your ability to offer services.