We performed a comparison between SAP CRM and Service Creatio based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"We like that this solution has made our whole accounting function paperless."
"The most valuable feature is lead management and integration."
"SAP CRM integrates well with SAP ERP which is useful."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"The initial setup of SAP CRM was simple."
"SAP is very easy to use."
"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."
"In the future, machine learning and artificial intelligence functionality need to be included."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"The solution is slow."
"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
"The navigation must be improved."
"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."
"CRM is costlier than its competitors."
"The return material authorization should utilize no-code or low-code."
Earn 20 points
SAP CRM is ranked 4th in CRM with 38 reviews while Service Creatio is ranked 16th in CRM Customer Engagement Centers with 1 review. SAP CRM is rated 7.6, while Service Creatio is rated 9.0. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, the top reviewer of Service Creatio writes "A solution for low-code and no-code development with excellent support". SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM, whereas Service Creatio is most compared with .
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
