We compared SAP CRM and Siebel CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction.
Service and Support: SAP CRM's customer service and support have received mixed feedback. Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Users have reported that the initial setup process for Siebel CRM is challenging.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Customers find the setup cost of Siebel CRM to be expensive and a cause for concern.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate navigation.
"The initial setup of SAP CRM was simple."
"SAP CRM integrates well with SAP ERP which is useful."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"The most valuable feature is lead management and integration."
"The primary use case for us is lead creation and data management."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"The solution's order management pack is quite fantastic."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"Siebel CRM has a strong database model, workflow and integration tools."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"The flexibility is very good."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"The product is very expensive."
"SAP must provide a demo system for the customers."
"There is no scope for integration because SAP does not allow any personal integration."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
"The solution is slow."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."
"The user interface, mobile application, and support could be improved."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"The tool took a lot of time to deploy."
"It is difficult to set up."
SAP CRM is ranked 4th in CRM with 38 reviews while Siebel CRM is ranked 5th in CRM with 16 reviews. SAP CRM is rated 7.6, while Siebel CRM is rated 7.8. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Oracle CRM, Zoho CRM and monday.com, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Oracle CX Sales, Salesforce Sales Cloud and Oracle Fusion Service. See our SAP CRM vs. Siebel CRM report.
See our list of best CRM vendors and best Local Government CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
