SAP CRM vs Vtiger CRM comparison

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SAP Logo
3,733 views|2,868 comparisons
Vtiger Logo
393 views|145 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between SAP CRM and Vtiger CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed SAP CRM vs. Vtiger CRM Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The stability is good.""The solution is highly scalable.""SAP CRM integrates well with SAP ERP which is useful.""I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales.""One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly.""The most valuable feature for me is the flexibility to consolidate the products.""The solution is stable.""The primary use case for us is lead creation and data management."

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"The most valuable feature of Vtiger CRM is automation.""The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

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Cons
"The product is very expensive.""SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version.""They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better.""The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases.""The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration.""It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use.""As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement.""Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."

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"The mobile design could improve in Vtiger CRM. It could be more user-friendly.""If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

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Pricing and Cost Advice
  • "SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
  • "They should reduce the price to target small businesses."
  • "The company has seen an increase in revenue."
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."
  • More SAP CRM Pricing and Cost Advice →

  • "We are using the free open-source version of Vtiger CRM."
  • "The price doesn't change when you add users. It's a flat fee, and that's attractive."
  • More Vtiger CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations.
    Top Answer:There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems. SAP CRM uses a patch program between the modules to send data from one… more »
    Top Answer:The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.
    Top Answer:The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand… more »
    Top Answer:There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and… more »
    Ranking
    4th
    out of 167 in CRM
    Views
    3,733
    Comparisons
    2,868
    Reviews
    24
    Average Words per Review
    453
    Rating
    7.8
    31st
    out of 167 in CRM
    Views
    393
    Comparisons
    145
    Reviews
    2
    Average Words per Review
    972
    Rating
    7.5
    Comparisons
    Microsoft Dynamics CRM logo
    Compared 31% of the time.
    Salesforce Sales Cloud logo
    Compared 28% of the time.
    Siebel CRM logo
    Compared 11% of the time.
    Oracle CRM logo
    Compared 10% of the time.
    Zoho CRM logo
    Compared 8% of the time.
    Also Known As
    Vtiger Sales CRM
    Learn More
    Overview

    SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

    The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

    SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

    vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
    Sample Customers
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors
    Top Industries
    REVIEWERS
    Manufacturing Company30%
    Financial Services Firm19%
    Agriculture7%
    Computer Software Company7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government8%
    Manufacturing Company8%
    Financial Services Firm7%
    VISITORS READING REVIEWS
    Educational Organization79%
    Real Estate/Law Firm5%
    Financial Services Firm2%
    Government2%
    Company Size
    REVIEWERS
    Small Business30%
    Midsize Enterprise8%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise82%
    Large Enterprise13%
    Buyer's Guide
    SAP CRM vs. Vtiger CRM
    March 2024
    Find out what your peers are saying about SAP CRM vs. Vtiger CRM and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    SAP CRM is ranked 4th in CRM with 37 reviews while Vtiger CRM is ranked 31st in CRM with 3 reviews. SAP CRM is rated 7.6, while Vtiger CRM is rated 7.6. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, the top reviewer of Vtiger CRM writes "A modular, easy-to-use solution that needs to improve support and include automation". SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM, whereas Vtiger CRM is most compared with Odoo. See our SAP CRM vs. Vtiger CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.