We performed a comparison between SAP Crystal Reports and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I find Crystal Reports very easy to use, even for a non-technical person."
"The most valuable feature is that from a user's point of view, it is easy to use and requires just a simple click to generate a report."
"The initial setup of the solution is pretty easy."
"The most valuable feature of the solution is that it is a fantastic way of generating reports."
"It is an user-friendly solution."
"SAP Crystal Reports offers a plethora of features, many of which were available much earlier than in the Crystal Reports we previously used. We extensively use its capabilities for generating general reports, working with Kaspersky data, and even incorporating images into our reports. The range of functions available in SAP Crystal Reports is diverse, and we leverage them across various systems for our needs."
"We use SAP Crystal Reports for operational reporting."
"Zendesk Support has a lot of good APIs."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"It is a scalable solution."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"The stability has been very good."
"SAP Crystal Reports has some compatibility issues with third-party products."
"The financing part needs improvement."
"It has significantly enhanced security features, especially when compared to the standard security features of the earlier PeerSpot version I purchased. I've observed improvements in security, and overall, it's quite commendable. Regarding potential enhancements for the next release of this solution, I haven't closely examined SAP Crystal Reports 53. I've only encountered it briefly, perhaps once or twice. However, I anticipate that it likely offers advanced features distinct from its predecessor. I believe there may be notable improvements and additions in the latest version, and I look forward to exploring them further."
"There could be improvements made to the analytics capabilities."
"A real improvement would be a simpler system that allows users to play with the visualization without needing specialized skills and code."
"SAP Crystal Reports should provide better support for dynamic connectors."
"If at all possible, a little bit of improvement on the analytical side is needed."
"The dashboard could be better."
"You couldn't give administrative access to new hires."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"The solution itself wasn't easy to set up."
"It needs to improve in terms of its flexibility, price, and installation."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"It wasn't easy to set up so we're only using a third of all of the features,"
"The support team is time-consuming, and they don't find the answer to our problem."
SAP Crystal Reports is ranked 9th in Reporting with 48 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. SAP Crystal Reports is rated 8.4, while Zendesk is rated 8.2. The top reviewer of SAP Crystal Reports writes "Helps analyze your data by creating richly formatted, pixel-perfect, and multiple reports from virtually any data source, delivered in over a dozen formats". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". SAP Crystal Reports is most compared with Microsoft Power BI, TIBCO Jaspersoft, Microsoft SQL Server Reporting Services, IBM Cognos and Tableau, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our SAP Crystal Reports vs. Zendesk report.
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