We compared SAP ERP and SAP S/4HANA based on our user's reviews in several parameters.
Based on user feedback, SAP ERP is praised for its comprehensive functionality, efficient supply chain management, and excellent customer service. Meanwhile, SAP S/4HANA stands out for its real-time data analysis capabilities, intuitive user interface, and flexibility. Users highlight the need for enhanced customization in SAP ERP, while SAP S/4HANA could benefit from performance improvements and better system integration.
Features: The valuable features of SAP ERP include comprehensive functionality, ease of integration, robust reporting, and efficient supply chain management. In comparison, SAP S/4HANA offers robust functionalities, seamless integration, intuitive user interface, real-time data analysis, efficient business process management, improved efficiency, streamlined operations, accurate insights, flexibility, scalability, and a comprehensive set of tools for various industries.
Pricing and ROI: The setup cost for SAP ERP has been reported as manageable, ensuring a seamless implementation process. On the other hand, SAP S/4HANA has been praised for its reasonable setup cost, providing users with flexibility. Both products offer straightforward and transparent licensing terms., The ROI for SAP ERP has been positive according to user feedback, with satisfaction expressed for financial benefits and efficiency improvements. SAP S/4HANA also delivers a positive ROI, with users highlighting its efficiency, effectiveness, increased productivity, and cost savings.
Room for Improvement: SAP ERP requires enhancements in customization options, user interface intuitiveness, integration with other software systems, and performance. SAP S/4HANA needs improvements in performance with large data sets, a more intuitive interface, and better system integration.
Deployment and customer support: The reviews indicate that both SAP ERP and SAP S/4HANA have varying timeframes for implementing a new tech solution. Some users spent three months on deployment and an additional week on setup for both products. However, it is important to consider the context in which the users used these terms., SAP ERP receives high praise for its customer service and support, with prompt and knowledgeable assistance, personalized attention, and efficient problem resolution. SAP S/4HANA also provides excellent customer service, with prompt and efficient assistance, as well as a knowledgeable and friendly support team.
The summary above is based on 61 interviews we conducted recently with SAP ERP and SAP S/4HANA users. To access the review's full transcripts, download our report.
"I like the solution’s features in finance, supply chain, sales, and distribution."
"The most valuable features of SAP ERP are its stability, industry-specific package, and adaptable configuration."
"Finance view across functions is valuable."
"The payroll solution and the localization for advances are valuable."
"The solution is very mature."
"The implementation is very straightforward."
"The most valuable feature is the robust workflows that SAP provides to us in our organization. Overall, I find it the best ERP solution compared to other similar solutions."
"The transactional integration of operations is the best-recommended feature of this product. It provides integration of all operational modules."
"It's helped with business aspects and improved material planning and RMA processes."
"S/4HANA is so much faster today than it was before. High performance is one of the best features, but the backbone of S/4HANA is its integration capabilities. They've also shifted to a focus on user experience."
"In terms of its most valuable feature, I would say the finance module."
"I have found the most valuable feature to be the SAP Fiori application."
"I find the Production Planning Cockpit (PPC) and Material Requirements Planning (MRP) most valuable modules."
"The in-memory processing capability is most valuable."
"It's reliable and the performance is good."
"We're able to get all our processes flowing together. We're able to make all of our business processes talk to each other."
"The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."
"The initial setup is complex."
"Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data."
"SAP ERP's initial setup phase needs to be simplified."
"The solution is quite expensive. They need to work on the pricing to make it more reasonable."
"Technical support could be better."
"If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money."
"The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones."
"The solution could have a better user experience. However, they are working a lot on the user experience and they have come up with various applications, such as mobile applications. This was lacking over the last two years."
"The scalability could be better."
"The common issues being raised right now by the end users are mostly related to the usability."
"The resource usage could be improved - it's memory-hungry, so mid-range servers struggle to run it."
"MRP repost area should be improved. The production information report also needs to be improved."
"The Capex and Opex could be improved."
"The solution could be more user-friendly for regular users and developers."
"This is a costly solution."
SAP ERP is ranked 1st in ERP with 100 reviews while SAP S/4HANA is ranked 2nd in ERP with 65 reviews. SAP ERP is rated 8.2, while SAP S/4HANA is rated 8.2. The top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". On the other hand, the top reviewer of SAP S/4HANA writes "The solution is highly scalable, with solid performance and integration". SAP ERP is most compared with Microsoft Dynamics AX, Anaplan, SAP Business One, Infor M3 and Infor LN, whereas SAP S/4HANA is most compared with SAP Business One, Oracle Fusion Cloud ERP, NetSuite ERP, Microsoft Dynamics 365 Business Central and Oracle E-Business Suite. See our SAP ERP vs. SAP S/4HANA report.
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