We compared SAP ERP and SAP S/4HANA based on our user's reviews in several parameters.
Based on user feedback, SAP ERP is praised for its comprehensive functionality, efficient supply chain management, and excellent customer service. Meanwhile, SAP S/4HANA stands out for its real-time data analysis capabilities, intuitive user interface, and flexibility. Users highlight the need for enhanced customization in SAP ERP, while SAP S/4HANA could benefit from performance improvements and better system integration.
Features: The valuable features of SAP ERP include comprehensive functionality, ease of integration, robust reporting, and efficient supply chain management. In comparison, SAP S/4HANA offers robust functionalities, seamless integration, intuitive user interface, real-time data analysis, efficient business process management, improved efficiency, streamlined operations, accurate insights, flexibility, scalability, and a comprehensive set of tools for various industries.
Pricing and ROI: The setup cost for SAP ERP has been reported as manageable, ensuring a seamless implementation process. On the other hand, SAP S/4HANA has been praised for its reasonable setup cost, providing users with flexibility. Both products offer straightforward and transparent licensing terms., The ROI for SAP ERP has been positive according to user feedback, with satisfaction expressed for financial benefits and efficiency improvements. SAP S/4HANA also delivers a positive ROI, with users highlighting its efficiency, effectiveness, increased productivity, and cost savings.
Room for Improvement: SAP ERP requires enhancements in customization options, user interface intuitiveness, integration with other software systems, and performance. SAP S/4HANA needs improvements in performance with large data sets, a more intuitive interface, and better system integration.
Deployment and customer support: The reviews indicate that both SAP ERP and SAP S/4HANA have varying timeframes for implementing a new tech solution. Some users spent three months on deployment and an additional week on setup for both products. However, it is important to consider the context in which the users used these terms., SAP ERP receives high praise for its customer service and support, with prompt and knowledgeable assistance, personalized attention, and efficient problem resolution. SAP S/4HANA also provides excellent customer service, with prompt and efficient assistance, as well as a knowledgeable and friendly support team.
The summary above is based on 61 interviews we conducted recently with SAP ERP and SAP S/4HANA users. To access the review's full transcripts, download our report.
"The solution provides a high level of integration."
"Everyone who uses SAP ERP has benefited from the functionality."
"It has been quite stable so far."
"The new Visual Enterprise functionalities give an intuitive approach to data and make communication between engineering and production easy."
"The solution is very stable."
"It meets our requirements for what we need it to do in the manufacturing industry."
"The most valuable features are that it's very customizable and it's flexible."
"The solution has a lot of good integrated modules."
"It is really fast. It is also very stable."
"It's reliable and the performance is good."
"We have access to all types of reports in a single solution."
"In terms of its most valuable feature, I would say the finance module."
"It is a very powerful, highly customizable tool."
"S4HANA is relatively stable."
"It seamlessly integrates with all the SAP Business Suite products such as IoT, AI, Analytics and all other SaaS solutions. The product is very robust and comprehensive."
"S/4HANA is so much faster today than it was before. High performance is one of the best features, but the backbone of S/4HANA is its integration capabilities. They've also shifted to a focus on user experience."
"Could be more user friendly."
"More integrations and built-in integrations with other environments and products are needed."
"I always prefer using an S/4HANA system."
"The user interface isn't as nice as SAP HANA's."
"Pricing could be improved for preferred customers."
"It needs a more complete guidance with complete processes. Right now, it only has single transactions."
"The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit."
"The user interface needs to be improved."
"It should have more support. Documentation and support for mobile apps can be improved."
"This product would be improved by adding more reports."
"SAP S/4HANA could improve by making the interface easier to use."
"We found that the implementing partners themselves are struggling with S4HANA's features. It's not an exact translation of the older ECC, so SAP has taken a new route to do things with S4HANA. Maybe it's a good product, but the implementing partners also like to have an in-depth understanding of the full feature set the product offers."
"I would like to see the AI included to help from a data standpoint."
"The integration could be made a little simpler in terms of design and implementation."
"SAP support provides resolves all our problems, but the response time is slower than our customers expect. Maybe it's because they have such a large customer base and are always occupied, but that's one area all our customers mention."
"Lacking in some customizations."
SAP ERP is ranked 1st in ERP with 100 reviews while SAP S/4HANA is ranked 2nd in ERP with 65 reviews. SAP ERP is rated 8.2, while SAP S/4HANA is rated 8.2. The top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". On the other hand, the top reviewer of SAP S/4HANA writes "The solution is highly scalable, with solid performance and integration". SAP ERP is most compared with Microsoft Dynamics AX, Anaplan, SAP Business One, Infor M3 and Infor LN, whereas SAP S/4HANA is most compared with SAP Business One, Oracle Fusion Cloud ERP, Microsoft Dynamics 365 Business Central, Oracle E-Business Suite and NetSuite ERP. See our SAP ERP vs. SAP S/4HANA report.
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We monitor all ERP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
