Anna PolozovaHead of Channel & Operations Department at a tech vendor
Brahim JdidouSAP Hybris Engineer at a tech services company
Mae Ann JalayajayWeb Developer at a computer retailer
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing."
"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."
"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."
"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."
"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."
"The technology is very simple to use."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"Hybris offers a platform designed for speed."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"It has a brilliant inventory system to help you manage your store."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"Shopify can be used without any coding knowledge."
"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."
"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."
"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."
"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."
"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."
"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."
"The work done by the legal team is an area that can be improved."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"Hybris is not currently using microservices."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"Many of our clients complain because it's costly and not an open-source."
"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."
"Softline eCommerce has helped to increase our eCommerce sales."
"We are satisfied with their prices at the moment."
"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."
"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
"The price is too high."
"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."
"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."
"Depending on the client's requirements, they can choose either the basic plan or the premium plan."
Softline Ecommerce is a part of Softline Group, a leading global IT company.
Our All-in-One Ecommerce Solution for Digital Sales helps businesses to increase their revenue in online sales in Europe, Asia and Latin America.
We take care of payment processing in local currency & invoicing, tax management & compliance, protect transactions with AI-based fraud systems.
SAP Hybris Commerce is ranked 2nd in eCommerce Platforms with 4 reviews while Shopify is ranked 6th in eCommerce Platforms with 3 reviews. SAP Hybris Commerce is rated 8.2, while Shopify is rated 8.4. The top reviewer of SAP Hybris Commerce writes "Powerful and agile end-to-end solution". On the other hand, the top reviewer of Shopify writes "Enables you to set up an online store regardless of your skill set but doesn't provide database access". SAP Hybris Commerce is most compared with Oracle ATG, Magento, Salesforce Commerce Cloud, HCL Digital Commerce and Intershop, whereas Shopify is most compared with Salesforce Commerce Cloud, Elastic Path, Oracle ATG, Orckestra and Oracle Commerce Cloud. See our SAP Hybris Commerce vs. Shopify report.
See our list of best eCommerce Platforms vendors.
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