We performed a comparison between SAP Mobile Platform and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."It's not that difficult to set up."
"Both platforms, the SAP Mobile Platform, and SAP, are highly valuable for our company because they facilitate integration, which can be expensive. It's very convenient to connect and create billing accounts through the SAP Mobile Platform."
"One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems."
"Two of the very fascinating features that make SAP Mobile Platform stand out from other platforms are its offline capability and integration capability."
"The initial setup is not overly complex."
"Technical support is helpful."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"ServiceNow provides quite good insights about what is happening in the organization."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"The solution's initial setup process is easy."
"I like the ease of use."
"One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement."
"The cost of the SAP Mobile Platform is high, and there is room for improvement in its pricing."
"SAP has announced that they'll be ending the support on the SAP platform."
"If it was low code or no code it would be ideal."
"The licensing model is a bit dated."
"The toolkit to develop front end applications, especially native applications, is not that good."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"The solution could improve by being more stable."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"Integration capabilities can improve."
"Its stability and pricing need improvement."
SAP Mobile Platform is ranked 12th in Mobile Development Platforms with 7 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. SAP Mobile Platform is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of SAP Mobile Platform writes "Flexible, well-designed, and offers good scalability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SAP Mobile Platform is most compared with Android SDK, OutSystems, Ionic, IBM MobileFirst and Xamarin Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Mobile Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
