Bhargava Krishna TLead Consultant at a computer software company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The monitoring is one of the greatest features in Process Orchestration because it is user-friendly and easy for somebody who is not experienced."
"The solution provides very good and central logging systems. It offers high flexibility with vertical and horizontal extend capacity."
"The product has good technical support but you usually will not need it because it is quite stable."
"The initial setup is easy."
"The most valuable feature is the seamless integration with backend systems."
"Great monitoring tools and has its own alert framework."
"The standard adapter with EBA abilities is the most valuable feature. It has good process integration."
"With the latest version what I find to be the most valuable are the REST, SuccessFactors, and Ariba Network adapters."
"What would have been a manual process of transmitting data items around between us and third-parties has been automated. SEEBURGER BIS handles the automation and mapping side of the communications. The automation, along with the efficiency around time and cost, has improved our organization. Around 20,000 messages a month have been automated. These typically would be financial/order transactions and confirmations in invoicing that have been automated."
"SEEBURGER Business Integration Suite (BIS) has been good at communicating between two applications, changing formats and using the required protocols... We can have one site communicating in an old FTP or SFTP style, or via file transfer. And with other applications, we could have API or a web service call or some other protocol used to send information."
"It's the reliability. And the message tracking is quite good, where we can go in and see if we have an issue."
"When orders come in they go into our ERP system directly, so there is integration there."
"I like that the tool has all the adapters — all the possible protocols that are in the industry. You pay for those adapters but at least it's all in one package. You don't have to get another tool or application to support another partner."
"If SEEBURGER plans to do something, they will meet their target. We haven't been disappointed by them at all. For example, we had six trading partners to onboard and they said, "We'll make it happen," and they did make it happen. They did exactly what they said they would do. That's a really positive thing."
"It has enabled digital business processes. It's the connection between our ERP system and the rest of the company. We were able to automate processing invoices digitally like an inbound invoice and FastPay payments."
"The solution's capabilities in fulfilling our existing B2B integration requirements are brilliant. Among our multiple customers we connect to SAP systems, JDE, all the various ERPs that you can possibly get, Oracle procurement systems, etc. We haven't come across anything yet — and customers are trying to trip us up — that we can't do."
"The responsiveness of technical support needs to be improved."
"In terms of technical support, it would be helpful if they handled the tickets a bit faster when queries are sent to them."
"The monitoring governance offered by SAP is too technical and needs to be geared more toward business users."
"It does not have all of the industry-standard solutions available in PO and it is not plug and play, so we have to do a lot of development."
"The older version of the solution will no longer be supported."
"The cloud capability features need improvement."
"I feel that support is an area that needs improvement. They need to improve the response time and address the customer's issues as soon as possible."
"The usability is an area where it can be improved upon."
"The speed of development needs improvement. If you acquire any customization, it can be a slightly slow process. I would like to see more flexibility around customizations. The time frame right now depends on the sophistication and customization, but we have to go through a process of getting them to develop, implement, and test it. This might take a couple of weeks. If it was a simpler system to customize, the time could probably be cut by half or down by even 25 percent of what it would normally take."
"We wanted to use API. We were told that in 6.52 we could use API management. Later on, we found that API management wasn't that completely integrated into the 6.52 solution, and if you wanted to have the whole API suite you might have to go to 6.7, the latest one."
"We don't have much access to the logs or what's happening. So we have to log a ticket with SEEBURGER. We only get a message that something has failed... we have to open a ticket with SEEBURGER for them to tell us exactly what the issue is... I would like us to be able to be more self-sufficient."
"There might be some improvements they could make to the portal, but they're not anything that stops me from working."
"It's rather difficult to understand, from the application, what's broken and why it doesn't work. We typically need to get support from them directly, and it's usually in a consulting role, to fix issues."
"API connectivity needs improvement as well as the GUI. The GUI hasn't changed that much in 10 years, but of course, that's already been updated. I would say I'm excited about the screenshots but that's about it."
"There are some aspects at the front, the actual queries that you use, that could be improved. They're all very minor to be honest."
"We are a little locked in with understanding the errors that we receive. We are working with their support to prevent these issues when they come into the database. We use a SQL database and believe they can do better when it comes working with large databases. We have had few instances where the system is hanging, which are most likely from the database. We are working with their support to find out the problem and fix their system. We have tried to use their notification system to prevent these issues, but they need to improve their monitoring system."
"The cost of SAP products is quite high but the quality is really good."
"The pricing for this solution is fine."
"There are fees in addition to the licensing."
"It's not an expensive solution."
"Our licensing model is based on transactions. We have a base service contract which is priced against a volume of transactions and another volume of individual transactions, which are covered by one service agreement. Then, we have development services on top of that. Our annual spend is around £80,000. It's about mid-priced, as there are some cheaper alternatives out there and some more expensive ones. It's neither cheap nor expensive. It's somewhere in the middle."
"We have additional ad hoc development costs, but those vary depending on if we're bringing on another third-party into our systems via the EDI integration. So, that's highly variable."
"The cost-based model is slightly different now in SEEBURGER Business Integration Suite (BIS). They changed the licensing, based on adapters and other things. In the old style of licensing, the whole suite was one license..."
"We pay per message we use. We spend about £19,000 a year with them."
"There is a standard agreement for the messaging every month. But if we make a change request — a change to a mapping or something like that — then there is a fixed price per hour."
"We pay maintenance of between $75,000 and $100,000 per year, per box."
"The only thing that would be an improvement would be if they had a cost model whereby you could just pay for what you're actually using. Even if it were a minimum monthly charge that they offered, if you're not utilizing all of that then they should consider a lower tier. That way, they could attract more business."
"On an annual basis, our support costs, which are based on the licensing, are about £120,000."
With SEEBURGER’s experienced team behind you, and SEEBURGER BIS as the foundation of your hybrid integration strategy, you’re prepared for whatever comes your way – even as your business gains complexity and integration requirements increase.
SEEBURGER Business Integration Suite (BIS) is a unified, agile, secure and scalable platform that solves integration challenges across your business and ecosystem, so that you can make valuable connections between clouds, applications and people.
Our platform provides integration across all scenarios, including B2B/EDI, MFT, API and ERP on-premises, in the cloud and hybrid, in addition to expert support that is unmatched in the industry for your simplest to your most complex integrations.
Your APIs are likely multiplying quickly, and if you’re looking for a solution to manage, secure and scale them properly, you get all of the benefits and less of the hassle with our API Management toolkit.
Bring us your toughest B2B/EDI challenges. We help with difficult onboarding and partner connections, and will save you time and effort to complete complex projects. We make B2B easy with pre-packaged, re-usable content and automation capability, so your team can make the connection, and move on to the next mission.
Simplify your workload with our iPaaS solution. SEEBURGER iPaaS enables your team to save man-hours connecting data, applications and systems, by letting us handle all the time-consuming platform operations. We cover maintenance, updates, security, scalability and more.
Did you know that without managed file transfer (MFT), your company is at greater risk for a data breach? It’s as simple, and as dangerous, as that. The security and control you get with our centralized, easy-to-use solution ensures less risk for the company, and more sleep at night for you.
Our customers say it best! Check out our reviews you’ll see that SEEBURGER’s rock-solid, built-from-the-ground-up platform, is combined with an expert team, and stellar service. We power your connections, future-proof your vision and give you a competitive edge.
SAP Process Orchestration is ranked 3rd in Business-to-Business Middleware with 10 reviews while SEEBURGER Business Integration Suite is ranked 2nd in Business-to-Business Middleware with 15 reviews. SAP Process Orchestration is rated 8.0, while SEEBURGER Business Integration Suite is rated 8.6. The top reviewer of SAP Process Orchestration writes "Gateway for all integrations that is stable and quick to install". On the other hand, the top reviewer of SEEBURGER Business Integration Suite writes "You can string as many different activities together in your workflows as you want". SAP Process Orchestration is most compared with Mule Anypoint Platform, webMethods Integration Server, SAP Data Services, Boomi AtomSphere Integration and Informatica PowerExchange, whereas SEEBURGER Business Integration Suite is most compared with IBM B2B Integrator, Mule ESB, IBM Sterling B2B Integration Services, Axway AMPLIFY B2B Integration and Mule Anypoint Platform. See our SAP Process Orchestration vs. SEEBURGER Business Integration Suite report.
See our list of best Business-to-Business Middleware vendors.
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