SAP SuccessFactors vs UKG comparison

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18,906 views|12,556 comparisons
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Executive Summary

We performed a comparison between SAP SuccessFactors and UKG based on real PeerSpot user reviews.

Find out in this report how the two Talent Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed SAP SuccessFactors vs. UKG Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The interface is user-friendly. It is very simple and intuitive, so it's good.""The performance of the solution is very good.""SAP SuccessFactors integrated solution, allows us to start the process from a recruitment marketing perspective and have our career site and candidate profile pull through into each other.""The overall functionality of the solution is very good.""This solution has automatic linking and reporting features. Upgrades are hassle-free because you don't need to change everything from scratch, when compared to Meta4.""The main advantage of SuccessFactors is its ability to add many types of integrations within the SAP Cloud platform. Many useful modules can be implemented alongside SuccessFactors as third-party integrations, and this capability to extend the system is a big plus.""The tool's most valuable feature is document generation.""Talent Acquisition and Learning features are best in class."

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"I like UKG's integration.""The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years.""UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis.""It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want.""The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.""It is much easier to use and the customer service is better than our previous solution.""The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed.""The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."

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Cons
"The solution is quite expensive.""There is room for improvement in licensing model.""SAP SuccessFactors functionality doesn't meet the expectation of our end users. There are other solutions that have better functionality, such as Workday, which is one of the top applications. Additionally, the solution could be easier to use.""I think there is room for improvement in user friendliness. In my experience, users are sometimes confused about how to use the solution.""There is not much scope for enhancements, personalization, or customization with the cloud-based variant of this solution, which could be improved.""he user interface could be improved.""SuccessFactors should consider building their best practices around critical industries to help companies become more differentiated in the markets they operate in.""The solution needs more localization, especially for the Middle East and Russia."

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"I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports.""The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.""One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it.""UKG could be a little more flexible in some areas.""The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.""I would like the capability to use UKG as a single platform without the need to alternate between systems.""The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.""Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."

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Pricing and Cost Advice
  • "The licensing fees are based on the number of modules that are being used, and the number of users."
  • "I don't want to comment on the license cost, to be honest. It could be about $1,000 approximately per customer. However, it's very flexible in terms of the licensing costs depending on the volume and depending on the deal of installation."
  • "If you go by best practices and do it right from the outset, the setup won't be a costly endeavor. In terms of setup, there is a lot of flexibility compared to three years ago."
  • "It could be cheaper."
  • "We have a yearly license. There are no additional costs."
  • "SAP SuccessFactors requires an annual subscription."
  • "It is not expensive because it is a complete suite with a module-based cost."
  • "For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved."
  • More SAP SuccessFactors Pricing and Cost Advice →

  • "I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
  • "While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
  • More UKG Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process… more »
    Top Answer:When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is to… more »
    Top Answer:The tool's most valuable feature is its integration capabilities with on-premise ERPs and other systems.
    Top Answer:UKG could be a little more flexible in some areas.
    Top Answer:We use UKG for payroll and other core HR functions.
    Ranking
    1st
    out of 85 in Talent Management
    Views
    18,906
    Comparisons
    12,556
    Reviews
    41
    Average Words per Review
    502
    Rating
    7.7
    7th
    out of 85 in Talent Management
    Views
    10,950
    Comparisons
    3,318
    Reviews
    4
    Average Words per Review
    513
    Rating
    8.5
    Comparisons
    Workday logo
    Compared 30% of the time.
    PeopleSoft logo
    Compared 9% of the time.
    SAP HCM logo
    Compared 7% of the time.
    Ceridian Dayforce HCM logo
    Compared 6% of the time.
    Saviom Resource Management logo
    Compared 6% of the time.
    Also Known As
    SuccessFactors
    UKG Pro, UKG Dimensons, UKG Ready
    Learn More
    Overview

    SAP SuccessFactors is a valuable human resource management system (HRMS) solution that streamlines numerous HR tasks and activities, such as payroll, talent management, and people processes, to help make the entire HR process run more smoothly and improve the overall employee experience. It is primarily developed to meet the needs of enterprise-class organizations. SAP SuccessFactors can also help users to boost business processes and achieve desired outcomes.

    SAP SuccessFactors is cloud-based and built as a Software as a Service (SaaS) tool. It can integrate seamlessly with any existing ecosystem. This solution can easily be accessed from any web browser, from any location, with any device.

    SAP Success Factors Key Features

    • Improve core HR and payroll process: SAP SuccessFactors can help users improve productivity by simplifying everyday tasks, streamlining processes across the organization, establishing consistent business practices, and improving the bottom line by reducing risk. SuccessFactors core HR tools include time and attendance, payroll management, document management, and additional core HR services to meet regulatory and compliance needs.

    • Staff planning and HR analytics: SuccessFactors can facilitate an improved DE&I (Diversity, Equity, and Inclusion) environment using intuitive people data measurements. The solution can help create action plans to ensure that hiring goals are met in a timely manner, preventing critical staffing gaps and ensuring that productivity and profitability goals are consistently being achieved.

    • Employee welfare management: SuccessFactors allows users to respond in a timely manner to employee needs and concerns, to better understand employee motivations, to keep employees happy and involved, to specify employee dissatisfiers, and to help improve the overall employee experience. The solution will also facilitate employee performance using an intuitive holistic approach, improve employee benefits, and guide and administer the entire employee career growth. SuccessFactors provides valuable opportunities for employee growth through intuitive individualized learning and career development opportunities. It also rewards and recognizes good performance and provides pathways for successful career growth. The solution will help to attract and retain the best available talent in the marketplace.
    • Succession Planning: The solution can be used to assist with talent sourcing, candidate management, and improving the overall candidate experience to include new hire onboarding, offboarding, and more. SuccessFactors also provides action plans for performance and compensation management, education and career development, talent reviews, leadership planning, and even sales performance management, goal setting, and quotas.

    Reviews from Real Users

    “We are using it for a lot of things: HR, performance management, and learning management. There are a lot of features embedded in SuccessFactors. We recently implemented a learning platform that employs the individual staff to actually manage their own learning. They can do it at their own pace. SuccessFactors allows you to manage your team, have calibration for promotion, and you can generate reports and see how you're doing.” - Alaba O., IT Asset Management Lead at Dangote Industries Limited

    “SuccessFactors Talent Management tools help us in managing the entire employee journey. HR and managers can use the succession and development tool to create career paths and staff development plans. When combined with the learning tool, these development objectives can help employees gain the skills they need to advance their careers within the company.” - Yamen Z., SAP Project Manager at a manufacturing company

    At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

    We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful. 

    Sample Customers
    City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
    Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
    Top Industries
    REVIEWERS
    Manufacturing Company26%
    Computer Software Company17%
    Financial Services Firm9%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Educational Organization45%
    Computer Software Company8%
    Manufacturing Company6%
    Financial Services Firm6%
    REVIEWERS
    Healthcare Company13%
    Financial Services Firm13%
    Manufacturing Company11%
    Energy/Utilities Company6%
    VISITORS READING REVIEWS
    Educational Organization86%
    Computer Software Company2%
    Healthcare Company1%
    Financial Services Firm1%
    Company Size
    REVIEWERS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise50%
    Large Enterprise40%
    REVIEWERS
    Small Business34%
    Midsize Enterprise33%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise88%
    Large Enterprise9%
    Buyer's Guide
    SAP SuccessFactors vs. UKG
    March 2024
    Find out what your peers are saying about SAP SuccessFactors vs. UKG and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    SAP SuccessFactors is ranked 1st in Talent Management with 90 reviews while UKG is ranked 7th in Talent Management with 117 reviews. SAP SuccessFactors is rated 7.8, while UKG is rated 7.8. The top reviewer of SAP SuccessFactors writes "Offers many useful modules and integrations, and helps companies adhere to best practices". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". SAP SuccessFactors is most compared with SAP HCM, Workday, Oracle HCM Cloud, PeopleSoft and Cornerstone Learning, whereas UKG is most compared with Workday, PeopleSoft, SAP HCM, Ceridian Dayforce HCM and Saviom Resource Management. See our SAP SuccessFactors vs. UKG report.

    See our list of best Talent Management vendors, best Talent Acquisition vendors, and best Cloud HCM vendors.

    We monitor all Talent Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.