We performed a comparison between SAS Visual Analytics and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Tableau, Qlik, Splunk and others in Data Visualization."The speed to display charts and react to users' choices is great."
"The flexibility of the configuration is valuable to me."
"It integrates well with SAS, making it simple and quick for developers."
"I use Visual Analytics for enterprise reporting."
"The most solution's notable aspect, in my view, is the ability to integrate various data sources and harness advanced technologies such as machine learning and artificial intelligence. This helps with quality assurance processes."
"The product is stable, reliable, and scalable."
"What I really love about the software is that I have never struggled in implementing it for complex business requirements. It is good for highly sophisticated and specialized statistics in the areas that some people tend to call artificial intelligence. It is used for everything that involves visual presentation and analysis of highly sophisticated statistics for forecasting and other purposes."
"I believe that the possibilities for exploring data and formulating visual results are quite good because it allows the business analyst to have different perspectives on the data."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"The product offers very good management. It has a great ability to assign tickets based on content."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The initial setup is simple and straightforward."
"It's very convenient to use."
"Zendesk Support has a lot of good APIs."
"It is a scalable solution."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"The solution is a little weak at the front end."
"The visualization should be better in SAS Visual Analytics. It is easy to use but when compared to other solutions it is lacking and the support is not very good."
"Colours used on report objects"
"There is a need for coding when it comes to digital reporting which can be intimidating."
"Better connectivity with other data origins, better visualization, and the ability to create KPIs directly would all help."
"It is not as mature as competitors such as Tableau and QlikView."
"The charts and tables could use better sorting, primarily using other variables than the ones on the figure. If they could implement views like in the older version (previous to Viya), it would be very nice."
"I haven't come across any missing features."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"It needs to improve in terms of its flexibility, price, and installation."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"The dashboard could be better."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"It wasn't easy to set up so we're only using a third of all of the features,"
"The solution itself wasn't easy to set up."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
SAS Visual Analytics is ranked 7th in Data Visualization with 35 reviews while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. SAS Visual Analytics is rated 8.0, while Zendesk is rated 8.2. The top reviewer of SAS Visual Analytics writes "Single environment for multiple phases saves us time, and has good visualizations". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". SAS Visual Analytics is most compared with Tableau, Microsoft Power BI, Databricks, Microsoft Azure Machine Learning Studio and Dataiku Data Science Studio, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all Data Visualization reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
