We performed a comparison between ScienceLogic and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."
"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."
"When it comes to features, the power pack is the most valuable."
"One of the valuable features is rapid dashboards."
"The best feature is the highly flexible graphs."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"The most valuable features of ScienceLogic are AI and machine learning."
"The observability is great and valuable."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"Alerts and episodes are valuable to me."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The glass tables are very helpful."
"They should improve their support process and add chat."
"Admins do not have direct access to the reporting."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"They should add CLI command modes and scripts for high performance."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"I would like to see out-of-the-box standard dashboards for common services."
"From a performance perspective, it needs to improve a lot."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"We have problems doing upgrades and operating alternate new versions."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"I believe the refresh time should be faster."
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ScienceLogic is ranked 13th in IT Infrastructure Monitoring with 41 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 27 reviews. ScienceLogic is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management. See our ScienceLogic vs. Splunk ITSI (IT Service Intelligence) report.
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