We performed a comparison between SCOM and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."The solution primarily drives system information, and I believe it works fine."
"SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers."
"The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage."
"The most valuable feature of SCOM is real-time alerts."
"It is very good at monitoring Microsoft Server."
"They have great integration with the active directory."
"This is a product that does more generally than any of the competing solutions."
"It can send messages to our ticketing system."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"The GI is difficult to work with and the reporting servers are also difficult."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"The price could be improved."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"I would like to see better support for monitoring Unix-based systems."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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SCOM is ranked 3rd in Event Monitoring with 77 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. SCOM is rated 7.8, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". SCOM is most compared with Zabbix, Dynatrace, Datadog, AppDynamics and Nagios XI, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
