Compare SCSM vs. Sendbird Desk

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Read 13 SCSM reviews.
2,972 views|1,802 comparisons
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1 views|1 comparisons
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Quotes From Members

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Pricing and Cost Advice
"The price should be lower.""Licensing can be complex and confusing.""It is an expensive solution.""It is a lower price vs. other things on the market."

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Questions from the Community
Top Answer: The most requested feature from our customers is the helpdesk ticketing system.
Top Answer: The solution does charge for add-ons and third party installations most of the time.
Top Answer: There is some difficulty when it comes to deploying this solution. The user interface needs to be improved. One of our customers has complained to say that the workflow needs to be more customizable.
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Ranking
4th
out of 56 in Help Desk Software
Views
2,972
Comparisons
1,802
Reviews
13
Average Words per Review
674
Avg. Rating
6.7
50th
out of 56 in Help Desk Software
Views
1
Comparisons
1
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 48% of the time.
Compared 11% of the time.
Compared 4% of the time.
Compared 4% of the time.
Also Known As
System Center Service Manager
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Microsoft
Sendbird
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Provide on-demand support right within your mobile experience. Resolve issues faster. Keep customers informed and engaged at all times.

Offer
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Sample Customers
Fibabanka, UMC Health System
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Government16%
Construction Company10%
Wholesaler/Distributor10%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
438,360 professionals have used our research since 2012.
SCSM is ranked 4th in Help Desk Software with 13 reviews while Sendbird Desk is ranked 50th in Help Desk Software. SCSM is rated 6.6, while Sendbird Desk is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and BeyondTrust Remote Support, whereas Sendbird Desk is most compared with .

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