Compare SCSM vs. Sendbird Desk

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SCSM Logo
Read 10 SCSM reviews.
2,830 views|1,614 comparisons
Sendbird Desk Logo
28 views|20 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"Licensing can be complex and confusing.""The price should be lower."

More SCSM Pricing and Cost Advice »

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534,299 professionals have used our research since 2012.
Ranking
6th
out of 55 in Help Desk Software
Views
2,830
Comparisons
1,614
Reviews
10
Average Words per Review
786
Rating
6.5
47th
out of 55 in Help Desk Software
Views
28
Comparisons
20
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
System Center Service Manager
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Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Provide on-demand support right within your mobile experience. Resolve issues faster. Keep customers informed and engaged at all times.

Offer
Learn more about SCSM
Learn more about Sendbird Desk
Sample Customers
Fibabanka, UMC Health System
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company24%
Government16%
Comms Service Provider14%
Healthcare Company5%
No Data Available
Company Size
REVIEWERS
Small Business36%
Midsize Enterprise36%
Large Enterprise29%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
534,299 professionals have used our research since 2012.

SCSM is ranked 6th in Help Desk Software with 10 reviews while Sendbird Desk is ranked 47th in Help Desk Software. SCSM is rated 6.6, while Sendbird Desk is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and BMC Helix ITSM, whereas Sendbird Desk is most compared with Zendesk Support.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.