We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Licensing can be complex and confusing."
"The price should be lower."
Provide on-demand support right within your mobile experience. Resolve issues faster. Keep customers informed and engaged at all times.
SCSM is ranked 6th in Help Desk Software with 10 reviews while Sendbird Desk is ranked 47th in Help Desk Software. SCSM is rated 6.6, while Sendbird Desk is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and BMC Helix ITSM, whereas Sendbird Desk is most compared with Zendesk Support.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.