Compare SCSM vs. Sendbird Desk

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Read 11 SCSM reviews.
2,901 views|1,632 comparisons
Sendbird Desk Logo
26 views|19 comparisons
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Quotes From Members

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Pricing and Cost Advice
"Licensing can be complex and confusing.""The price should be lower."

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Questions from the Community
Top Answer: The reporting is very good.
Top Answer: It is an amazing solution but the pricing could be improved to be a little more competitive.
Top Answer: I have not made up my mind about what really needs to be improved. Overall, I am pleased with it mostly because it supplies the reports I need. As far as other features, it performs what I need it to… more »
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Ranking
7th
out of 56 in Help Desk Software
Views
2,901
Comparisons
1,632
Reviews
11
Average Words per Review
757
Rating
6.6
47th
out of 56 in Help Desk Software
Views
26
Comparisons
19
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
System Center Service Manager
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Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Provide on-demand support right within your mobile experience. Resolve issues faster. Keep customers informed and engaged at all times.

Offer
Learn more about SCSM
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Sample Customers
Fibabanka, UMC Health System
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company24%
Government15%
Comms Service Provider14%
Manufacturing Company4%
No Data Available
Company Size
REVIEWERS
Small Business38%
Midsize Enterprise38%
Large Enterprise23%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: July 2021.
521,637 professionals have used our research since 2012.

SCSM is ranked 7th in Help Desk Software with 11 reviews while Sendbird Desk is ranked 47th in Help Desk Software. SCSM is rated 6.6, while Sendbird Desk is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and Device42, whereas Sendbird Desk is most compared with Zendesk Support.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.