• Home
  • SCSM vs. Sendbird Desk

SCSM vs Sendbird Desk comparison

Cancel
You must select at least 2 products to compare!
Microsoft Logo

SCSM

Read 23 SCSM reviews
1,474 views|806 comparisons
64% willing to recommend
Sendbird Logo

Sendbird Desk

95 views|71 comparisons
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between SCSM and Sendbird Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
Download the complete report
767,667 professionals have used our research since 2012.
Featured Review
Hossam Hussein
Helps us manage IT operations, including incident and service requests, but could be easier to create reports
Use Sendbird Desk?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It is a lower price vs. other things on the market."
  • "It is an expensive solution."
  • "Licensing can be complex and confusing."
  • "The price should be lower."
  • "The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
  • "It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
  • "The license for SCSM is cheap."
  • "I would rate the pricing as two out of five."

    • More SCSM Pricing and Cost Advice →

    Information Not Available
    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    See Recommendations
    767,667 professionals have used our research since 2012.
    Questions from the Community
    What do you like most about SCSM?
    Top Answer:The solution offers good productivity at a low price point.
    Read all 21 answers   →
    What is your experience regarding pricing and costs for SCSM?
    Top Answer:The solution offers good productivity at a low price point.
    Read all 12 answers   →
    What needs improvement with SCSM?
    Top Answer:For any weaknesses in the product, our company's security team maintains the application for our environment. The logs and reporting-related features of the product have certain shortcomings where… more »
    Read all 22 answers   →
    Ask a question

    Earn 20 points

    Ranking
    14th
    out of 59 in Help Desk Software
    Views
    1,474
    Comparisons
    806
    Reviews
    8
    Average Words per Review
    517
    Rating
    8.0
    46th
    out of 59 in Help Desk Software
    Views
    95
    Comparisons
    71
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    System Center Service Manager
    Learn More
    Microsoft
    Sendbird
    Overview
    System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

    Provide on-demand support right within your mobile experience. Resolve issues faster. Keep customers informed and engaged at all times.

    Sample Customers
    Fibabanka, UMC Health System
    Information Not Available
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company10%
    Hospitality Company10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Government25%
    Computer Software Company10%
    Financial Services Firm9%
    Manufacturing Company9%
    No Data Available
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise21%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise20%
    Large Enterprise65%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    767,667 professionals have used our research since 2012.

    SCSM is ranked 14th in Help Desk Software with 23 reviews while Sendbird Desk is ranked 46th in Help Desk Software. SCSM is rated 7.0, while Sendbird Desk is rated 0.0. The top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support, whereas Sendbird Desk is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.