Compare SCSM vs. Serviceaide Intelligent Service Management

SCSM is ranked 3rd in IT Service Management (ITSM) with 11 reviews while Serviceaide Intelligent Service Management is ranked 19th in IT Service Management (ITSM) with 1 review. SCSM is rated 6.6, while Serviceaide Intelligent Service Management is rated 6.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, the top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas Serviceaide Intelligent Service Management is most compared with Clarity SM.
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Most Helpful Review
Use Serviceaide Intelligent Service Management? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in IT Service Management (ITSM). Updated: May 2020.
419,360 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most requested feature from our customers is the helpdesk ticketing system.Many more features than other comparable products.We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances.SCSM is easy to learn because all of the material, including training videos, can be found online.A very convenient package like an all-in-one tool but it is actually five or six products acting well together.The solution is quite easy to integrate with other Microsoft products.The call logging is the solution's most valuable feature. It's very easy to use.This solution is easy to use.

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The solution is a highly mature product. Because of this, it can stand up to any other product on the market.

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Cons
The user interface needs to be improved.They need more integration with open-source products.One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have.Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration.Resources for understanding compliance and relative compliance need to be made available.It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management.The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports.Mobile application integration would be an improvement.

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The solution needs to improve its reporting features. The user interface needs a lot of improvements.

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Pricing and Cost Advice
Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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Ranking
Views
2,896
Comparisons
1,894
Reviews
11
Average Words per Review
734
Avg. Rating
6.6
Views
307
Comparisons
149
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
Top Comparisons
Compared 44% of the time.
Compared 13% of the time.
Also Known As
System Center Service ManagerServiceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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Microsoft
Serviceaide
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
Offer
Learn more about SCSM
Learn more about Serviceaide Intelligent Service Management
Sample Customers
Fibabanka, UMC Health SystemOakwood Systems Group
Top Industries
VISITORS READING REVIEWS
Software R&D Company16%
Government15%
Construction Company12%
Wholesaler/Distributor9%
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
K 12 Educational Company Or School13%
Marketing Services Firm13%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in IT Service Management (ITSM). Updated: May 2020.
419,360 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.