SCSM vs ServiceNow

SCSM is ranked 22nd in IT Service Management (ITSM) vs ServiceNow which is ranked 1st in IT Service Management (ITSM) with 77 reviews. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. ServiceNow is most compared with BMC Remedy, Micro Focus Service Manager and Zendesk.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in IT Service Management (ITSM).
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Quotes From Members Comparing SCSM vs ServiceNow

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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It service management %28itsm%29 report from it central station 2018 04 29 thumbnail
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in IT Service Management (ITSM).
269,956 professionals have used our research since 2012.
Ranking
RANKING
Views
5,287
Comparisons
3,556
Reviews
0
Followers
550
Avg. Rating
N/A
Views
57,264
Comparisons
23,967
Reviews
78
Followers
1,960
Avg. Rating
8.9
Top Comparisons
Top Comparisons
Servicenow
Compared 25% of the time.
Charlie cmyk cyan
Compared 13% of the time.
See more SCSM competitors »
Bmc logo80x80
Compared 16% of the time.
Zendesk logo
Compared 6% of the time.
See more ServiceNow competitors »
Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
  • Vendor 7622 screenshot 1524943927
ServiceNow
  • Vendor 7971 screenshot 1526751053
OverviewQuestionmark icon
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

OFFER
Learn more about SCSM
Learn more about ServiceNow
Sample Customers
Sample CustomersFibabanka, UMC Health SystemAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top IndustriesQuestionmark icon
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
REVIEWERS
Healthcare Company
17%
Financial Services Firm
12%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
University
7%
Manufacturing Company
7%
Energy/Utilities Company
7%
Company SizeQuestionmark icon
Company Size
No Data Available
REVIEWERS
Small Business
11%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
It service management %28itsm%29 report from it central station 2018 04 29 thumbnail
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in IT Service Management (ITSM).
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269,956 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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