SCSM vs. ServiceNow

SCSM is ranked 16th in IT Service Management (ITSM) vs ServiceNow which is ranked 1st in IT Service Management (ITSM) with 18 reviews. The top reviewer of ServiceNow writes "We've been looking at a means to provide a service catalog experience to the business as a whole". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk.
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Quotes From Members Comparing SCSM vs. ServiceNow

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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295,561 professionals have used our research since 2012.
Ranking
RANKING
Views
5,921
Comparisons
3,108
Reviews
0
Followers
292
Avg. Rating
N/A
Views
66,752
Comparisons
24,475
Reviews
17
Followers
1,343
Avg. Rating
8.5
Top Comparisons
Top Comparisons
Compared 29% of the time.
Compared 13% of the time.
See more SCSM competitors »
Compared 16% of the time.
Compared 6% of the time.
See more ServiceNow competitors »
Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
ServiceNow
Overview
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

OFFER
Learn more about SCSM
Learn more about ServiceNow
Sample Customers
Sample CustomersFibabanka, UMC Health SystemAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
REVIEWERS
Healthcare Company
15%
Financial Services Firm
14%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
University
7%
Manufacturing Company
7%
Company Size
Company Size
No Data Available
REVIEWERS
Small Business
14%
Midsize Enterprise
11%
Large Enterprise
75%
VISITORS READING REVIEWS
Small Business
15%
Midsize Enterprise
20%
Large Enterprise
64%
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295,561 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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