SCSM vs. ServiceNow

SCSM is ranked 11th in IT Service Management (ITSM) with 1 review vs ServiceNow which is ranked 1st in IT Service Management (ITSM) with 26 reviews. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk.
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SCSM Logo
Read 1 SCSM review.
6,285 views|2,783 comparisons
ServiceNow Logo
71,724 views|24,504 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM).
310,151 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
It is a lower price vs. other things on the market.

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Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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310,151 professionals have used our research since 2012.
Ranking
Views
6,285
Comparisons
2,783
Reviews
1
Followers
269
Avg. Rating
7.0
Views
71,724
Comparisons
24,504
Reviews
26
Followers
1,196
Avg. Rating
8.5
Top Comparisons
Compared 41% of the time.
Compared 14% of the time.
Compared 15% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
System Center Service Manager
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Microsoft
ServiceNow
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about SCSM
Learn more about ServiceNow
Sample Customers
Fibabanka, UMC Health SystemAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
VISITORS READING REVIEWS
Transportation Company22%
Non Tech Company13%
Manufacturing Company12%
Financial Services Firm9%
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company11%
University10%
VISITORS READING REVIEWS
Financial Services Firm18%
Pharma/Biotech Company7%
Energy/Utilities Company7%
Manufacturing Company7%
Company Size
VISITORS READING REVIEWS
Small Business20%
Midsize Enterprise32%
Large Enterprise48%
REVIEWERS
Small Business13%
Midsize Enterprise11%
Large Enterprise76%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise20%
Large Enterprise64%
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM).
310,151 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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