Compare SCSM vs. SolarWinds MSP Manager

SCSM is ranked 3rd in Help Desk Software with 12 reviews while SolarWinds MSP Manager is ranked 14th in Help Desk Software with 1 review. SCSM is rated 6.6, while SolarWinds MSP Manager is rated 10.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, the top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and BeyondTrust Remote Support, whereas SolarWinds MSP Manager is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk, ServiceNow, SolarWinds Web Help Desk and Device42.
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SCSM Logo
Read 12 SCSM reviews.
2,979 views|1,844 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
430,223 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most valuable feature is the reporting of incidents.We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances.The most requested feature from our customers is the helpdesk ticketing system.Many more features than other comparable products.SCSM is easy to learn because all of the material, including training videos, can be found online.A very convenient package like an all-in-one tool but it is actually five or six products acting well together.The solution is quite easy to integrate with other Microsoft products.The call logging is the solution's most valuable feature. It's very easy to use.

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This is a premier product and it has been around for a long time.

More SolarWinds MSP Manager Pros »

Cons
We would like to see a web-based interface that works on mobile devices.One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have.The user interface needs to be improved.They need more integration with open-source products.Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration.Resources for understanding compliance and relative compliance need to be made available.It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management.The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports.

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What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need.

More SolarWinds MSP Manager Cons »

Pricing and Cost Advice
Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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Don't get scared of the price tag because it's definitely worth it.

More SolarWinds MSP Manager Pricing and Cost Advice »

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430,223 professionals have used our research since 2012.
Ranking
3rd
out of 55 in Help Desk Software
Views
2,979
Comparisons
1,844
Reviews
12
Average Words per Review
696
Avg. Rating
6.6
14th
out of 55 in Help Desk Software
Views
920
Comparisons
602
Reviews
1
Average Words per Review
321
Avg. Rating
10.0
Popular Comparisons
Compared 46% of the time.
Compared 12% of the time.
Compared 5% of the time.
Compared 4% of the time.
Compared 16% of the time.
Compared 8% of the time.
Also Known As
System Center Service ManagerSolarWinds LOGICnow
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Microsoft
SolarWinds
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
Offer
Learn more about SCSM
Learn more about SolarWinds MSP Manager
Sample Customers
Fibabanka, UMC Health SystemLongleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Government18%
Construction Company12%
Wholesaler/Distributor8%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
430,223 professionals have used our research since 2012.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.