Compare SCSM vs. SolarWinds MSP Manager
SCSM is ranked 17th in Help Desk Software with 2 reviews while SolarWinds MSP Manager which is ranked 12th in Help Desk Software with 1 review. SCSM is rated 7.0, while SolarWinds MSP Manager is rated 10.0. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". On the other hand, the top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas SolarWinds MSP Manager is most compared with SolarWinds Web Help Desk, JIRA Service Desk and ManageEngine ServiceDesk Plus.
Most Helpful Review | |||
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
This product has helped our organization by allowing people to connect with each other. | This is a premier product and it has been around for a long time. |
Cons | |
The price of this solution is high and it needs to be cheaper. Once we had an issue with a desktop download that would not open. | What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need. |
Pricing and Cost Advice | |
It is an expensive solution. It is a lower price vs. other things on the market. | Don't get scared of the price tag because it's definitely worth it. |
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Ranking  | |
Views 7,167 Comparisons 2,417 Reviews 2 Average Words per Review 218 Avg. Rating 7.0 | Views 1,213 Comparisons 611 Reviews 1 Average Words per Review 321 Avg. Rating 10.0 |
Top Comparisons | |
 Compared 42% of the time.  Compared 18% of the time.  Compared 14% of the time. |  Compared 21% of the time. Compared 16% of the time. Compared 14% of the time. |
Also Known As | |
| System Center Service Manager | SolarWinds LOGICnow |
Learn | |
| Microsoft | SolarWinds |
Overview | |
| System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset. | SolarWinds MSP Manager key features include:
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Offer | |
Learn more about SCSM | Learn more about SolarWinds MSP Manager |
Sample Customers | |
| Fibabanka, UMC Health System | Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology |
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
361,058 professionals have used our research since 2012.
See also SCSM Reviews, SolarWinds MSP Manager Reviews, and our list of Best Help Desk Software Companies.
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