Compare SCSM vs. SolarWinds MSP Manager

SCSM is ranked 17th in Help Desk Software with 2 reviews while SolarWinds MSP Manager which is ranked 12th in Help Desk Software with 1 review. SCSM is rated 7.0, while SolarWinds MSP Manager is rated 10.0. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". On the other hand, the top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas SolarWinds MSP Manager is most compared with SolarWinds Web Help Desk, JIRA Service Desk and ManageEngine ServiceDesk Plus.
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SCSM Logo
Read 2 SCSM reviews.
7,167 views|2,417 comparisons
SolarWinds MSP Manager Logo
1,213 views|611 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
361,058 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
This product has helped our organization by allowing people to connect with each other.

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This is a premier product and it has been around for a long time.

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Cons
The price of this solution is high and it needs to be cheaper.Once we had an issue with a desktop download that would not open.

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What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need.

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Pricing and Cost Advice
It is an expensive solution.It is a lower price vs. other things on the market.

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Don't get scared of the price tag because it's definitely worth it.

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361,058 professionals have used our research since 2012.
Ranking
17th
out of 44 in Help Desk Software
Views
7,167
Comparisons
2,417
Reviews
2
Average Words per Review
218
Avg. Rating
7.0
12th
out of 44 in Help Desk Software
Views
1,213
Comparisons
611
Reviews
1
Average Words per Review
321
Avg. Rating
10.0
Top Comparisons
Compared 42% of the time.
Compared 14% of the time.
Also Known As
System Center Service ManagerSolarWinds LOGICnow
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Microsoft
SolarWinds
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
Offer
Learn more about SCSM
Learn more about SolarWinds MSP Manager
Sample Customers
Fibabanka, UMC Health SystemLongleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
361,058 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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