SCSM vs. SolarWinds Web Help Desk

As of February 2019, SCSM is ranked 12th in Help Desk Software with 1 review vs SolarWinds Web Help Desk which is ranked 24th in Help Desk Software. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, Zendesk and SolarWinds MSP Manager.
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SCSM Logo
Read 1 SCSM review.
6,399 views|2,727 comparisons
SolarWinds Web Help Desk Logo
2,247 views|1,194 comparisons
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
316,473 professionals have used our research since 2012.
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Ranking
12th
out of 43 in Help Desk Software
Views
6,399
Comparisons
2,727
Reviews
1
Followers
267
Avg. Rating
7.0
24th
out of 43 in Help Desk Software
Views
2,247
Comparisons
1,194
Reviews
0
Followers
202
Avg. Rating
N/A
Top Comparisons
Compared 42% of the time.
Compared 14% of the time.
Compared 18% of the time.
Also Known As
System Center Service Manager
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Microsoft
SolarWinds
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
Offer
Learn more about SCSM
Learn more about SolarWinds Web Help Desk
Sample Customers
Fibabanka, UMC Health SystemInstacart
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
316,473 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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