SCSM vs SolarWinds Web Help Desk

SCSM is ranked 21st in Help Desk Software vs SolarWinds Web Help Desk which is ranked 18th in Help Desk Software with 1 review. The top reviewer of SolarWinds Web Help Desk writes "Ticket management and dashboards are valuable. It integrates with other SolarWinds products". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk and Zendesk.
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Quotes From Members Comparing SCSM vs SolarWinds Web Help Desk

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288,073 professionals have used our research since 2012.
Ranking
RANKING
Views
5,687
Comparisons
3,325
Reviews
0
Followers
422
Avg. Rating
N/A
Views
1,897
Comparisons
1,300
Reviews
1
Followers
343
Avg. Rating
8.0
Top Comparisons
Top Comparisons
Compared 27% of the time.
Compared 13% of the time.
See more SCSM competitors »
Compared 10% of the time.
See more SolarWinds Web Help Desk competitors »
Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
SolarWinds
Overview
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
OFFER
Learn more about SCSM
Learn more about SolarWinds Web Help Desk
Sample Customers
Sample CustomersFibabanka, UMC Health SystemInstacart
Top Industries
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
No Data Available
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