SCSM vs SolarWinds Web Help Desk

SCSM is ranked 19th in Help Desk Software with 0 reviews vs SolarWinds Web Help Desk which is ranked 17th in Help Desk Software with 1 review. The top reviewer of SolarWinds Web Help Desk writes "Ticket management and dashboards are valuable. It integrates with other SolarWinds products". SCSM is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus. SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, Spiceworks and Zendesk.
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Most Helpful Review
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Quotes From Members Comparing SCSM vs SolarWinds Web Help Desk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Help desk software report from it central station 2018 02 25 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
254,210 professionals have used our research since 2012.
Ranking
RANKING
Views
5,750
Comparisons
3,861
Reviews
0
Followers
588
Avg. Rating
N/A
Views
1,996
Comparisons
1,734
Reviews
1
Followers
474
Avg. Rating
8.0
Top Comparisons
Top Comparisons
Servicenow
Compared 7% of the time.
Charlie cmyk cyan
Compared 6% of the time.
See more SCSM competitors »
Zendesk logo
Compared 4% of the time.
See more SolarWinds Web Help Desk competitors »
Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
  • Vendor 7622 screenshot 1519557687
SolarWinds
  • Vendor 8022 screenshot 1516468774
OverviewQuestionmark icon
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Information Not Available
Sample Customers
Sample CustomersFibabanka, UMC Health SystemInstacart
Top IndustriesQuestionmark icon
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
No Data Available
Help desk software report from it central station 2018 02 25 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
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254,210 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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