SCSM vs SolarWinds Web Help Desk

SCSM is ranked 19th in Help Desk Software vs SolarWinds Web Help Desk which is ranked 17th in Help Desk Software with 1 review. The top reviewer of SolarWinds Web Help Desk writes "Ticket management and dashboards are valuable. It integrates with other SolarWinds products". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk and Zendesk.
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Most Helpful Review
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Quotes From Members Comparing SCSM vs SolarWinds Web Help Desk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
269,560 professionals have used our research since 2012.
Ranking
RANKING
Views
5,287
Comparisons
3,556
Reviews
0
Followers
550
Avg. Rating
N/A
Views
1,700
Comparisons
1,444
Reviews
1
Followers
444
Avg. Rating
8.0
Top Comparisons
Top Comparisons
Servicenow
Compared 25% of the time.
Charlie cmyk cyan
Compared 13% of the time.
See more SCSM competitors »
Zendesk logo
Compared 9% of the time.
See more SolarWinds Web Help Desk competitors »
Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
  • Vendor 7622 screenshot 1524943927
SolarWinds
  • Vendor 8022 screenshot 1521913076
OverviewQuestionmark icon
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
OFFER
Learn more about SCSM
Learn more about SolarWinds Web Help Desk
Sample Customers
Sample CustomersFibabanka, UMC Health SystemInstacart
Top IndustriesQuestionmark icon
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
No Data Available
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Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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