SCSM vs Spiceworks

SCSM is ranked 18th in Help Desk Software with 0 reviews vs Spiceworks which is ranked 6th in Help Desk Software with 12 reviews. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". SCSM is most often compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus vs Spiceworks which is most often compared with Zabbix, Nagios XI and JIRA Service Desk.
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Most Helpful Review
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Quotes From Members Comparing SCSM vs Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Help desk software report from it central station 2018 01 20 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
247,497 professionals have used our research since 2012.
Ranking
RANKING
Views
5,808
Comparisons
3,891
Reviews
0
Followers
611
Avg. Rating
N/A
Views
14,193
Comparisons
6,502
Reviews
26
Followers
887
Avg. Rating
7.8
Top Comparisons
Top Comparisons
Servicenow
Compared 7% of the time.
Charlie cmyk cyan
Compared 6% of the time.
See more SCSM competitors »
Zabbix logo twitter bigger
Compared 7% of the time.
3gaoi2h254k0canb4hxj 400x400
Compared 6% of the time.
Charlie cmyk cyan
Compared 3% of the time.
See more Spiceworks competitors »
Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
  • Vendor 7622 screenshot 1513440086
Spiceworks
  • Vendor 8037 screenshot 1514061937
OverviewQuestionmark icon
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample CustomersFibabanka, UMC Health SystemBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top IndustriesQuestionmark icon
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
REVIEWERS
Manufacturing Company
13%
Non Profit
9%
K 12 Educational Company Or School
9%
Retailer
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
10%
Security Firm
9%
University
7%
Company SizeQuestionmark icon
Company Size
No Data Available
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
34%
Midsize Enterprise
35%
Large Enterprise
31%
Help desk software report from it central station 2018 01 20 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
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247,497 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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