SCSM vs Spiceworks Comparison - Updated 2018

SCSM	Spiceworks

18602

SCSM

18467

Spiceworks

Based on 6 reviews.

Most Helpful Review

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SystemsAdmin480

Systems Administrator at a tech services company

Tracking common issues has been improved.

Tracking common issues has been improved.

Help desk software report from it central station 2018 03 31 thumbnail

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Quotes From Members Comparing SCSM vs Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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Ranking
RANKING	19th out of 46 In Help Desk Software Views 5,421 Comparisons 3,617 Reviews 0 Followers 556 Avg. Rating N/A	7th out of 46 In Help Desk Software Views 12,174 Comparisons 5,577 Reviews 6 Followers 763 Avg. Rating 7.8
Top Comparisons
Top Comparisons	ServiceNow vs. SCSM Compared 25% of the time. ManageEngine ServiceDesk Plus vs. SCSM Compared 15% of the time. JIRA Service Desk vs. SCSM Compared 13% of the time. See more SCSM competitors »	Zabbix vs. Spiceworks Compared 29% of the time. Nagios XI vs. Spiceworks Compared 14% of the time. ManageEngine ServiceDesk Plus vs. Spiceworks Compared 8% of the time. See more Spiceworks competitors »

Also Known As
Also Known As	System Center Service Manager
Website/Video
Website/Video	Microsoft	Spiceworks
Overview
Overview	System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.	From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample Customers	Fibabanka, UMC Health System	Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top Industries
Top Industries	VISITORS READING REVIEWS Transportation Company 22% Non Tech Company 13% Manufacturing Company 10% Financial Services Firm 9%	REVIEWERS Manufacturing Company 13% K 12 Educational Company Or School 9% Retailer 9% Construction Company 9% VISITORS READING REVIEWS Manufacturing Company 10% Comms Service Provider 9% Security Firm 9% University 7%
Company Size
Company Size	No Data Available	REVIEWERS Small Business 49% Midsize Enterprise 31% Large Enterprise 20% VISITORS READING REVIEWS Small Business 32% Midsize Enterprise 37% Large Enterprise 30%

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265,117 professionals have used our research since 2012.

See also SCSM Reviews, Spiceworks Reviews, and our list of Best Help Desk Software Companies.

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