Compare SCSM vs. Spiceworks

SCSM is ranked 17th in Help Desk Software with 2 reviews while Spiceworks which is ranked 6th in Help Desk Software with 2 reviews. SCSM is rated 7.0, while Spiceworks is rated 8.0. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". On the other hand, the top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas Spiceworks is most compared with Zabbix, JIRA Service Desk and Nagios XI. See our SCSM vs. Spiceworks report.
Cancel
You must select at least 2 products to compare!
SCSM Logo
Read 2 SCSM reviews.
7,167 views|2,417 comparisons
Spiceworks Logo
13,939 views|2,888 comparisons
Most Helpful Review
Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: July 2019.
360,012 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
This product has helped our organization by allowing people to connect with each other.

Read more »

Tickets by e-mail, with actions by hastag.Helpdesk and inventory are both equally valuable, and they form the true core of the product.

Read more »

Cons
The price of this solution is high and it needs to be cheaper.Once we had an issue with a desktop download that would not open.

Read more »

The SNMP sniffer requires a lot of work to get right.They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.

Read more »

Pricing and Cost Advice
It is an expensive solution.It is a lower price vs. other things on the market.

Read more »

It's free.The product is free! Get it now.

Read more »

report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
360,012 professionals have used our research since 2012.
Ranking
17th
out of 44 in Help Desk Software
Views
7,167
Comparisons
2,417
Reviews
2
Average Words per Review
218
Avg. Rating
7.0
6th
out of 44 in Help Desk Software
Views
13,939
Comparisons
2,888
Reviews
2
Average Words per Review
812
Avg. Rating
8.0
Top Comparisons
Compared 42% of the time.
Compared 14% of the time.
Compared 34% of the time.
Compared 11% of the time.
Compared 7% of the time.
Also Known As
System Center Service Manager
Learn
Microsoft
Spiceworks
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Offer
Learn more about SCSM
Learn more about Spiceworks
Sample Customers
Fibabanka, UMC Health SystemBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: July 2019.
360,012 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign Up with Email