SCSM vs Spiceworks

SCSM is 16th in Help Desk Software, and Spiceworks is 6th in Help Desk Software. The top reviewer of SCSM writes "The out-of-the-box SCSM Self-Service portal is almost useless, but there are several automated processes through the tool we perform.". The top reviewer of Spiceworks writes "​Tracking common issues has been improved.​​". SCSM is most often compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus. Spiceworks is most often compared with Zabbix, Nagios XI and JIRA Service Desk. See also SCSM Reviews, Spiceworks Reviews, and our list of Best Help Desk Software Companies.
18602
Microsoft 400x400
Based on 1 review.
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Spiceworks
Based on 26 reviews.
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Most Helpful Review
Help desk software report from it central station 2017 11 11 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
239,056 professionals have used our research on 5,957 solutions.
Ranking
RANKING
Views
5,857
Comparisons
3,865
Reviews
1
Followers
662
Avg. Rating
6.0
Views
15,103
Comparisons
6,639
Reviews
26
Followers
994
Avg. Rating
7.8
Top Comparisons
Top Comparisons
Servicenow
Compared 8% of the time.
Charlie cmyk cyan
Compared 6% of the time.
See more SCSM competitors »
Zabbix logo twitter bigger
Compared 8% of the time.
3gaoi2h254k0canb4hxj 400x400
Compared 7% of the time.
Charlie cmyk cyan
Compared 3% of the time.
See more Spiceworks competitors »
Also Known As
Also Known AsSystem Center Service Manager
Website
WebsiteMicrosoftSpiceworks
OverviewQuestionmark icon
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample CustomersFibabanka, UMC Health SystemBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Quotes From Members Comparing SCSM vs Spiceworks
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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