Most Helpful Review | |
Use Spiceworks? Share your opinion. | |
Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: January 2021. 455,301 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
"It is an expensive solution." "Licensing can be complex and confusing." "The price should be lower." | Information Not Available |
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Questions from the Community | |
Top Answer: The most requested feature from our customers is the helpdesk ticketing system. Top Answer: The solution does charge for add-ons and third party installations most of the time. Top Answer: There is some difficulty when it comes to deploying this solution. The user interface needs to be improved. One of our customers has complained to say that the workflow needs to be more customizable. | Top Answer: The most valuable features are the inventory and personalization. Top Answer: Having an integrated asset management tool, where I can plug in things that are offline, would be good. If I have taken a device off of the network then it would be nice to have it included in the… more » Top Answer: I primarily use this solution for the Spiceworks Inventory system, as well as for helpdesk-related stuff. I have used it to find information to fix various issues. |
Ranking | |
Views 2,962 Comparisons 1,728 Reviews 12 Average Words per Review 706 Rating 6.7 | Views 3,642 Comparisons 2,477 Reviews 5 Average Words per Review 508 Rating 8.4 |
Popular Comparisons | |
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Also Known As | |
System Center Service Manager | |
Learn | |
Microsoft | Spiceworks |
Overview | |
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset. | From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place. |
Offer | |
Learn more about SCSM | Learn more about Spiceworks |
Sample Customers | |
Fibabanka, UMC Health System | Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino |
Top Industries | |
Computer Software Company23% Government15% Comms Service Provider12% Construction Company7% | Manufacturing Company11% Construction Company7% Hospitality Company7% Retailer7% Comms Service Provider27% Computer Software Company20% Government8% Educational Organization5% |
Company Size | |
Small Business38% Midsize Enterprise38% Large Enterprise23% | Small Business51% Midsize Enterprise29% Large Enterprise20% |
SCSM is ranked 5th in Help Desk Software with 12 reviews while Spiceworks is ranked 7th in Help Desk Software with 5 reviews. SCSM is rated 6.6, while Spiceworks is rated 8.4. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BeyondTrust Remote Support and Zendesk Guide, whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, Nagios Core and ServiceNow. See our SCSM vs. Spiceworks report.
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