SCSM vs Spiceworks

SCSM is ranked 19th in Help Desk Software vs Spiceworks which is ranked 7th in Help Desk Software with 6 reviews. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. Spiceworks is most compared with Zabbix, Nagios XI and ManageEngine ServiceDesk Plus.
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Most Helpful Review
Anonymous avatar x60
SystemsAdmin480
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Quotes From Members Comparing SCSM vs Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Help desk software report from it central station 2018 03 31 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
265,117 professionals have used our research since 2012.
Ranking
RANKING
Views
5,421
Comparisons
3,617
Reviews
0
Followers
556
Avg. Rating
N/A
Views
12,174
Comparisons
5,577
Reviews
6
Followers
763
Avg. Rating
7.8
Top Comparisons
Top Comparisons
Servicenow
Compared 25% of the time.
Charlie cmyk cyan
Compared 13% of the time.
See more SCSM competitors »
Zabbix logo twitter bigger
Compared 29% of the time.
3gaoi2h254k0canb4hxj 400x400
Compared 14% of the time.
See more Spiceworks competitors »
Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
  • Vendor 7622 screenshot 1519557687
Spiceworks
  • Vendor 8037 screenshot 1519505248
OverviewQuestionmark icon
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample CustomersFibabanka, UMC Health SystemBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top IndustriesQuestionmark icon
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
REVIEWERS
Manufacturing Company
13%
K 12 Educational Company Or School
9%
Retailer
9%
Construction Company
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
Company SizeQuestionmark icon
Company Size
No Data Available
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
37%
Large Enterprise
30%
Help desk software report from it central station 2018 03 31 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
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265,117 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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