Compare SCSM vs. Spiceworks
SCSM is ranked 17th in Help Desk Software with 2 reviews while Spiceworks which is ranked 6th in Help Desk Software with 2 reviews. SCSM is rated 7.0, while Spiceworks is rated 8.0. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". On the other hand, the top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas Spiceworks is most compared with Zabbix, JIRA Service Desk and Nagios XI. See our SCSM vs. Spiceworks report.
Most Helpful Review | |||
| |||
 Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: July 2019. 360,012 professionals have used our research since 2012. | |||
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
This product has helped our organization by allowing people to connect with each other. | Tickets by e-mail, with actions by hastag. Helpdesk and inventory are both equally valuable, and they form the true core of the product. |
Cons | |
The price of this solution is high and it needs to be cheaper. Once we had an issue with a desktop download that would not open. | The SNMP sniffer requires a lot of work to get right. They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application. |
Pricing and Cost Advice | |
It is an expensive solution. It is a lower price vs. other things on the market. | It's free. The product is free! Get it now. |
 Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs. 360,012 professionals have used our research since 2012. | |
Ranking  | |
Views 7,167 Comparisons 2,417 Reviews 2 Average Words per Review 218 Avg. Rating 7.0 | Views 13,939 Comparisons 2,888 Reviews 2 Average Words per Review 812 Avg. Rating 8.0 |
Top Comparisons | |
 Compared 42% of the time.  Compared 18% of the time.  Compared 14% of the time. |  Compared 34% of the time. Compared 11% of the time.  Compared 7% of the time. |
Also Known As | |
| System Center Service Manager | |
Learn | |
| Microsoft | Spiceworks |
Overview | |
| System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset. | From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place. |
Offer | |
Learn more about SCSM | Learn more about Spiceworks |
Sample Customers | |
| Fibabanka, UMC Health System | Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino |
Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: July 2019.
360,012 professionals have used our research since 2012.
See also SCSM Reviews, Spiceworks Reviews, and our list of Best Help Desk Software Companies.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post
reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference
with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign in to see all reviews and comparisons. It's free!
By clicking Sign in with LinkedIn™ you agree to let IT Central Station use your LinkedIn profile
and email address in accordance with our Privacy Policy and agree to the Terms of Service.
- Unlimited access to 28000+ reviews from real users
- Your own page to promote your professional skills
- Networking events and peer-to-peer consultations
Already a member? Sign in.
By registering, you agree to our Terms of Service and Privacy Policy.
- Unlimited access to 28000+ reviews from real users
- Your own page to promote your professional skills
- Networking events and peer-to-peer consultations
Already a member? Sign In.