Compare SCSM vs. Spiceworks

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SCSM Logo
Read 12 SCSM reviews.
2,962 views|1,728 comparisons
Spiceworks Logo
3,642 views|2,477 comparisons
Most Helpful Review
Use Spiceworks? Share your opinion.
Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: January 2021.
455,301 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"This product has helped our organization by allowing people to connect with each other.""The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good.""This solution is easy to use.""The call logging is the solution's most valuable feature. It's very easy to use.""The solution is quite easy to integrate with other Microsoft products.""A very convenient package like an all-in-one tool but it is actually five or six products acting well together.""SCSM is easy to learn because all of the material, including training videos, can be found online.""Many more features than other comparable products."

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"The solution is very stable. It's reliable and efficient.""The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.""The most valuable features are the inventory and personalization.""It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

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Cons
"The price of this solution is high and it needs to be cheaper.""It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow.""Mobile application integration would be an improvement.""The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports.""It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management.""Resources for understanding compliance and relative compliance need to be made available.""Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration.""They need more integration with open-source products."

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"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.""It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.""Having an integrated asset management tool, where I can plug in things that are offline, would be good.""The network mapping could be improved. Putting together an actual bonafide network map would be really nice.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

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Pricing and Cost Advice
"It is an expensive solution.""Licensing can be complex and confusing.""The price should be lower."

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Questions from the Community
Top Answer: The most requested feature from our customers is the helpdesk ticketing system.
Top Answer: The solution does charge for add-ons and third party installations most of the time.
Top Answer: There is some difficulty when it comes to deploying this solution. The user interface needs to be improved. One of our customers has complained to say that the workflow needs to be more customizable.
Top Answer: The most valuable features are the inventory and personalization.
Top Answer: Having an integrated asset management tool, where I can plug in things that are offline, would be good. If I have taken a device off of the network then it would be nice to have it included in the… more »
Top Answer: I primarily use this solution for the Spiceworks Inventory system, as well as for helpdesk-related stuff. I have used it to find information to fix various issues.
Ranking
5th
out of 53 in Help Desk Software
Views
2,962
Comparisons
1,728
Reviews
12
Average Words per Review
706
Rating
6.7
7th
out of 53 in Help Desk Software
Views
3,642
Comparisons
2,477
Reviews
5
Average Words per Review
508
Rating
8.4
Popular Comparisons
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Also Known As
System Center Service Manager
Learn
Microsoft
Spiceworks
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Offer
Learn more about SCSM
Learn more about Spiceworks
Sample Customers
Fibabanka, UMC Health SystemBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top Industries
VISITORS READING REVIEWS
Computer Software Company23%
Government15%
Comms Service Provider12%
Construction Company7%
REVIEWERS
Manufacturing Company11%
Construction Company7%
Hospitality Company7%
Retailer7%
VISITORS READING REVIEWS
Comms Service Provider27%
Computer Software Company20%
Government8%
Educational Organization5%
Company Size
REVIEWERS
Small Business38%
Midsize Enterprise38%
Large Enterprise23%
REVIEWERS
Small Business51%
Midsize Enterprise29%
Large Enterprise20%
Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: January 2021.
455,301 professionals have used our research since 2012.

SCSM is ranked 5th in Help Desk Software with 12 reviews while Spiceworks is ranked 7th in Help Desk Software with 5 reviews. SCSM is rated 6.6, while Spiceworks is rated 8.4. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BeyondTrust Remote Support and Zendesk Guide, whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, Nagios Core and ServiceNow. See our SCSM vs. Spiceworks report.

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