Compare SCSM vs. Spiceworks
SCSM is ranked 5th in Help Desk Software with 9 reviews while Spiceworks is ranked 9th in Help Desk Software with 3 reviews. SCSM is rated 6.8, while Spiceworks is rated 9.4. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, the top reviewer of Spiceworks writes "Good inventory and helpdesk functionality". SCSM is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus, whereas Spiceworks is most compared with Zabbix, JIRA Service Desk and SolarWinds NPM. See our SCSM vs. Spiceworks report.
Most Helpful Review | |
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 Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: January 2020. 398,890 professionals have used our research since 2012. | |
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances. SCSM is easy to learn because all of the material, including training videos, can be found online. A very convenient package like an all-in-one tool but it is actually five or six products acting well together. The solution is quite easy to integrate with other Microsoft products. The call logging is the solution's most valuable feature. It's very easy to use. This solution is easy to use. The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good. This product has helped our organization by allowing people to connect with each other. | The most valuable features are the inventory and personalization. The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful. The solution is very stable. It's reliable and efficient. |
Cons | |
One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have. Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration. Resources for understanding compliance and relative compliance need to be made available. It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management. The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports. Mobile application integration would be an improvement. It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow. The price of this solution is high and it needs to be cheaper. | Having an integrated asset management tool, where I can plug in things that are offline, would be good. It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems. I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves. |
Pricing and Cost Advice | |
Licensing can be complex and confusing. It is an expensive solution. It is a lower price vs. other things on the market. | Information Not Available |
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Ranking  | |
Views 3,017 Comparisons 2,068 Reviews 9 Average Words per Review 747 Avg. Rating 6.8 | Views 4,009 Comparisons 2,543 Reviews 2 Average Words per Review 291 Avg. Rating 9.5 |
Top Comparisons | |
 Compared 45% of the time.  Compared 16% of the time.  Compared 15% of the time. |  Compared 37% of the time. Compared 13% of the time.  Compared 7% of the time. |
Also Known As | |
| System Center Service Manager | |
Learn | |
| Microsoft | Spiceworks |
Overview | |
| System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset. | From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place. |
Offer | |
Learn more about SCSM | Learn more about Spiceworks |
Sample Customers | |
| Fibabanka, UMC Health System | Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino |
Top Industries | |
No Data Available | Manufacturing Company12% Construction Company8% Non Profit8% K 12 Educational Company Or School8% Software R&D Company25% University23% Comms Service Provider13% Real Estate/Law Firm5% |
Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: January 2020.
398,890 professionals have used our research since 2012.
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