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Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.
SCSM is ranked 6th in Help Desk Software with 11 reviews while Symantec ServiceDesk is ranked 53rd in Help Desk Software. SCSM is rated 6.6, while Symantec ServiceDesk is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and Device42, whereas Symantec ServiceDesk is most compared with .
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