Compare SCSM vs. Symantec ServiceDesk

SCSM is ranked 3rd in Help Desk Software with 11 reviews while Symantec ServiceDesk is ranked 44th in Help Desk Software. SCSM is rated 6.6, while Symantec ServiceDesk is rated 0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas Symantec ServiceDesk is most compared with .
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SCSM Logo
Read 11 SCSM reviews.
2,896 views|1,894 comparisons
Symantec ServiceDesk Logo
0 views|0 comparisons
Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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420,458 professionals have used our research since 2012.
Ranking
3rd
out of 48 in Help Desk Software
Views
2,896
Comparisons
1,894
Reviews
11
Average Words per Review
734
Avg. Rating
6.6
44th
out of 48 in Help Desk Software
Views
0
Comparisons
0
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 45% of the time.
Compared 13% of the time.
Also Known As
System Center Service Manager
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Microsoft
Symantec
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

Offer
Learn more about SCSM
Learn more about Symantec ServiceDesk
Sample Customers
Fibabanka, UMC Health System
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Top Industries
VISITORS READING REVIEWS
Software R&D Company16%
Government15%
Construction Company12%
Wholesaler/Distributor9%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
420,458 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.