Compare SCSM vs. Symphony SUMMIT IT Management Suite

SCSM is ranked 17th in Help Desk Software with 2 reviews while Symphony SUMMIT IT Management Suite which is ranked 25th in Help Desk Software. SCSM is rated 7.0, while Symphony SUMMIT IT Management Suite is rated 0. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas Symphony SUMMIT IT Management Suite is most compared with ServiceNow, BMC Helix Remedy and BMC Remedy Asset Management.
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SCSM Logo
Read 2 SCSM reviews.
7,167 views|2,417 comparisons
Symphony SUMMIT IT Management Suite Logo
2,024 views|954 comparisons
Most Helpful Review
Use Symphony SUMMIT IT Management Suite? Share your opinion.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
359,658 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
It is an expensive solution.It is a lower price vs. other things on the market.

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Ranking
17th
out of 44 in Help Desk Software
Views
7,167
Comparisons
2,417
Reviews
2
Average Words per Review
218
Avg. Rating
7.0
25th
out of 44 in Help Desk Software
Views
2,024
Comparisons
954
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 42% of the time.
Compared 14% of the time.
Also Known As
System Center Service ManagerSummus IT Management Suite
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Microsoft
Symphony SUMMIT
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
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Learn more about SCSM
Learn more about Symphony SUMMIT IT Management Suite
Sample Customers
Fibabanka, UMC Health SystemMagma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
359,658 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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