We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Licensing can be complex and confusing."
"The price should be lower."
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SCSM is ranked 6th in Help Desk Software with 11 reviews while Symphony SUMMIT IT Management Suite is ranked 31st in Help Desk Software. SCSM is rated 6.6, while Symphony SUMMIT IT Management Suite is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and Device42, whereas Symphony SUMMIT IT Management Suite is most compared with ServiceNow, BMC Remedy Asset Management, BMC Helix ITSM, SolarWinds NPM and ManageEngine ServiceDesk Plus.
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