Compare SCSM vs. Symphony SUMMIT IT Management Suite

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SCSM Logo
Read 13 SCSM reviews.
2,979 views|1,844 comparisons
Symphony SUMMIT IT Management Suite Logo
993 views|866 comparisons
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Pricing and Cost Advice
The price should be lower.Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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431,275 professionals have used our research since 2012.
Ranking
3rd
out of 55 in Help Desk Software
Views
2,979
Comparisons
1,844
Reviews
12
Average Words per Review
696
Avg. Rating
6.6
28th
out of 55 in Help Desk Software
Views
993
Comparisons
866
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 45% of the time.
Compared 12% of the time.
Compared 5% of the time.
Compared 4% of the time.
Also Known As
System Center Service ManagerSummus IT Management Suite
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Microsoft
Symphony SUMMIT
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
Offer
Learn more about SCSM
Learn more about Symphony SUMMIT IT Management Suite
Sample Customers
Fibabanka, UMC Health SystemMagma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Government17%
Construction Company12%
Wholesaler/Distributor8%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
431,275 professionals have used our research since 2012.
SCSM is ranked 3rd in Help Desk Software with 13 reviews while Symphony SUMMIT IT Management Suite is ranked 28th in Help Desk Software. SCSM is rated 6.6, while Symphony SUMMIT IT Management Suite is rated 0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and BeyondTrust Remote Support, whereas Symphony SUMMIT IT Management Suite is most compared with ServiceNow, BMC Helix ITSM, BMC Remedy Asset Management, JIRA Service Desk and Nagios Core.

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