Compare SCSM vs. SysAid

SCSM is ranked 17th in Help Desk Software with 2 reviews while SysAid which is ranked 11th in Help Desk Software with 1 review. SCSM is rated 7.0, while SysAid is rated 9.0. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". On the other hand, the top reviewer of SysAid writes "An ITIL-based service management system with powerful customisation features". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas SysAid is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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SCSM Logo
Read 2 SCSM reviews.
7,167 views|2,417 comparisons
SysAid Logo
1,997 views|665 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
360,582 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
This product has helped our organization by allowing people to connect with each other.

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The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us.

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Cons
The price of this solution is high and it needs to be cheaper.Once we had an issue with a desktop download that would not open.

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There is a learning curve for the users.

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Pricing and Cost Advice
It is an expensive solution.It is a lower price vs. other things on the market.

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The pricing of SysAid is less than its competitors.

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Ranking
17th
out of 44 in Help Desk Software
Views
7,167
Comparisons
2,417
Reviews
2
Average Words per Review
218
Avg. Rating
7.0
11th
out of 44 in Help Desk Software
Views
1,997
Comparisons
665
Reviews
1
Average Words per Review
640
Avg. Rating
9.0
Top Comparisons
Compared 42% of the time.
Compared 14% of the time.
Compared 28% of the time.
Compared 12% of the time.
Also Known As
System Center Service Manager
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Microsoft
SysAid
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
Offer
Learn more about SCSM
Learn more about SysAid
Sample Customers
Fibabanka, UMC Health SystemLAN Airlines, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
360,582 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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