Compare SCSM vs. TeamSupport

SCSM is ranked 17th in Help Desk Software with 2 reviews while TeamSupport which is ranked 34th in Help Desk Software. SCSM is rated 7.0, while TeamSupport is rated 0. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas TeamSupport is most compared with .
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SCSM Logo
Read 2 SCSM reviews.
7,167 views|2,417 comparisons
TeamSupport Logo
261 views|42 comparisons
Most Helpful Review
Use TeamSupport? Share your opinion.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
359,658 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
It is an expensive solution.It is a lower price vs. other things on the market.

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Ranking
17th
out of 44 in Help Desk Software
Views
7,167
Comparisons
2,417
Reviews
2
Average Words per Review
218
Avg. Rating
7.0
34th
out of 44 in Help Desk Software
Views
261
Comparisons
42
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 42% of the time.
Compared 14% of the time.
Also Known As
System Center Service Manager
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Microsoft
TeamSupport
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.TeamSupport is a B2B Customer Support & Help Desk solution that helps you provide exceptional customer service through collaboration and customer-focus. Most help desk systems only focus on tickets as an individual item, but for B2B support that doesn't work - you need to focus on managing the customer as a whole, with all of their contacts and tickets in one place. Our robust customer database helps you do this, and features like the Customer Distress Index help you identify potential at-risk customers ahead of time. And instead of limiting you to one-on-one communications with your customers, TeamSupport shows you the big picture, and uses innovative collaboration features to let your entire company work together to solve customer issues.
Offer
Learn more about SCSM
Learn more about TeamSupport
Sample Customers
Fibabanka, UMC Health SystemNokia, American Lung Association, Fujifilm, NBA, Comcast
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
359,658 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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