We performed a comparison between SCSM and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."This product has helped our organization by allowing people to connect with each other."
"The call logging is the solution's most valuable feature. It's very easy to use."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"For our cloud-based deployment of SCSM, the Autopilot is the best feature."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"The solution offers good productivity at a low price point."
"This solution is easy to use."
"The solution is quite easy to integrate with other Microsoft products."
"The two most valuable features are the portal and reporting."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."
"The configuration could be easier."
"The price of this solution is high and it needs to be cheaper."
"I have found SCSM not adequate enough to carry out some functions."
"The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"It needs better integration with other tools like Jira."
Earn 20 points
SCSM is ranked 14th in Help Desk Software with 23 reviews while TeamSupport is ranked 42nd in Help Desk Software. SCSM is rated 7.0, while TeamSupport is rated 7.0. The top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support, whereas TeamSupport is most compared with .
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