Compare SCSM vs. TeamSupport

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Read 13 SCSM reviews.
2,979 views|1,844 comparisons
TeamSupport Logo
64 views|41 comparisons
Most Helpful Review
Use TeamSupport? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
431,790 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
The price should be lower.Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

More SCSM Pricing and Cost Advice »

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431,790 professionals have used our research since 2012.
Ranking
3rd
out of 55 in Help Desk Software
Views
2,979
Comparisons
1,844
Reviews
12
Average Words per Review
696
Avg. Rating
6.6
37th
out of 55 in Help Desk Software
Views
64
Comparisons
41
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 45% of the time.
Compared 12% of the time.
Compared 5% of the time.
Compared 4% of the time.
Compared 100% of the time.
Also Known As
System Center Service Manager
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Microsoft
TeamSupport
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

TeamSupport is a B2B Customer Support & Help Desk solution that helps you provide exceptional customer service through collaboration and customer-focus.

Most help desk systems only focus on tickets as an individual item, but for B2B support that doesn't work - you need to focus on managing the customer as a whole, with all of their contacts and tickets in one place. Our robust customer database helps you do this, and features like the Customer Distress Index help you identify potential at-risk customers ahead of time.

And instead of limiting you to one-on-one communications with your customers, TeamSupport shows you the big picture, and uses innovative collaboration features to let your entire company work together to solve customer issues.

Offer
Learn more about SCSM
Learn more about TeamSupport
Sample Customers
Fibabanka, UMC Health SystemNokia, American Lung Association, Fujifilm, NBA, Comcast
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Government17%
Construction Company12%
Wholesaler/Distributor8%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
431,790 professionals have used our research since 2012.
SCSM is ranked 3rd in Help Desk Software with 13 reviews while TeamSupport is ranked 37th in Help Desk Software. SCSM is rated 6.6, while TeamSupport is rated 0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and BeyondTrust Remote Support, whereas TeamSupport is most compared with JIRA Service Desk.

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