Compare SCSM vs. Teamwork Desk

SCSM is ranked 7th in Help Desk Software with 8 reviews while Teamwork Desk is ranked 32nd in Help Desk Software. SCSM is rated 6.8, while Teamwork Desk is rated 0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus, whereas Teamwork Desk is most compared with Zendesk and Freshdesk.
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SCSM Logo
Read 8 SCSM reviews.
3,030 views|2,106 comparisons
Teamwork Desk Logo
158 views|139 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
389,772 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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389,772 professionals have used our research since 2012.
Ranking
7th
out of 44 in Help Desk Software
Views
3,030
Comparisons
2,106
Reviews
7
Average Words per Review
634
Avg. Rating
6.4
32nd
out of 44 in Help Desk Software
Views
158
Comparisons
139
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 45% of the time.
Compared 16% of the time.
Compared 58% of the time.
Compared 42% of the time.
Also Known As
System Center Service Manager
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Microsoft
Teamwork
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch. Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love. Try Teamwork Desk for free for 30 days—no credit card details required.
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Sample Customers
Fibabanka, UMC Health System
Information Not Available
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
389,772 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.