Compare SCSM vs. Teamwork Desk

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Read 13 SCSM reviews.
2,972 views|1,802 comparisons
Teamwork Desk Logo
107 views|93 comparisons
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
The price should be lower.Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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Questions from the Community
Top Answer: The most requested feature from our customers is the helpdesk ticketing system.
Top Answer: The solution does charge for add-ons and third party installations most of the time.
Top Answer: There is some difficulty when it comes to deploying this solution. The user interface needs to be improved. One of our customers has complained to say that the workflow needs to be more customizable.
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Ranking
4th
out of 56 in Help Desk Software
Views
2,972
Comparisons
1,802
Reviews
13
Average Words per Review
674
Avg. Rating
6.7
34th
out of 56 in Help Desk Software
Views
107
Comparisons
93
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 48% of the time.
Compared 11% of the time.
Compared 4% of the time.
Compared 4% of the time.
Also Known As
System Center Service Manager
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Microsoft
Teamwork
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch.

Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.

Try Teamwork Desk for free for 30 days—no credit card details required.

Offer
Learn more about SCSM
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Sample Customers
Fibabanka, UMC Health SystemChupi
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Government16%
Construction Company11%
Wholesaler/Distributor10%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
437,557 professionals have used our research since 2012.
SCSM is ranked 4th in Help Desk Software with 13 reviews while Teamwork Desk is ranked 34th in Help Desk Software. SCSM is rated 6.6, while Teamwork Desk is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and BeyondTrust Remote Support, whereas Teamwork Desk is most compared with .

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.