SCSM vs UserVoice

SCSM is ranked 19th in Help Desk Software with 0 reviews vs UserVoice which is ranked 18th in Help Desk Software with 2 reviews. The top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". SCSM is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus. UserVoice is most compared with Zendesk, CA Service Desk Manager and JIRA Service Desk.
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Most Helpful Review
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Quotes From Members Comparing SCSM vs UserVoice

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Help desk software report from it central station 2018 02 25 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
254,138 professionals have used our research since 2012.
Ranking
RANKING
Views
5,750
Comparisons
3,861
Reviews
0
Followers
588
Avg. Rating
N/A
Views
1,189
Comparisons
530
Reviews
2
Followers
392
Avg. Rating
7.5
Top Comparisons
Top Comparisons
Servicenow
Compared 7% of the time.
Charlie cmyk cyan
Compared 6% of the time.
See more SCSM competitors »
Zendesk logo
Compared 6% of the time.
Charlie cmyk cyan
Compared 4% of the time.
See more UserVoice competitors »
Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
  • Vendor 7622 screenshot 1518888138
UserVoice
  • Vendor 28910 screenshot 1519510306
OverviewQuestionmark icon
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
Sample Customers
Sample CustomersFibabanka, UMC Health SystemPicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Top IndustriesQuestionmark icon
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
No Data Available
Help desk software report from it central station 2018 02 25 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
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254,138 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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