SCSM vs. UserVoice

SCSM is ranked 11th in IT Service Management (ITSM) with 1 review vs UserVoice which is ranked 5th in Social CRM. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. UserVoice is most compared with .
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SCSM Logo
Read 1 SCSM review.
6,285 views|2,783 comparisons
UserVoice Logo
865 views|111 comparisons
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM).
310,362 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
It is a lower price vs. other things on the market.

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310,362 professionals have used our research since 2012.
Ranking
Views
6,285
Comparisons
2,783
Reviews
1
Followers
269
Avg. Rating
7.0
5th
out of 27 in Social CRM
Views
865
Comparisons
111
Reviews
0
Followers
158
Avg. Rating
N/A
Top Comparisons
Compared 41% of the time.
Compared 14% of the time.
Also Known As
System Center Service Manager
Learn
Microsoft
UserVoice
Video Not Available
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
Offer
Learn more about SCSM
Learn more about UserVoice
Sample Customers
Fibabanka, UMC Health SystemPicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Top Industries
VISITORS READING REVIEWS
Transportation Company22%
Non Tech Company13%
Manufacturing Company12%
Financial Services Firm9%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business20%
Midsize Enterprise32%
Large Enterprise48%
No Data Available
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM).
310,362 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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