Compare SCSM vs. Vision Helpdesk

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Read 11 SCSM reviews.
2,905 views|1,634 comparisons
Vision Helpdesk Logo
62 views|37 comparisons
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Quotes From Members

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Pricing and Cost Advice
"Licensing can be complex and confusing.""The price should be lower."

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Questions from the Community
Top Answer: The reporting is very good.
Top Answer: It is an amazing solution but the pricing could be improved to be a little more competitive.
Top Answer: I have not made up my mind about what really needs to be improved. Overall, I am pleased with it mostly because it supplies the reports I need. As far as other features, it performs what I need it to… more »
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Ranking
6th
out of 56 in Help Desk Software
Views
2,905
Comparisons
1,634
Reviews
11
Average Words per Review
757
Rating
6.6
43rd
out of 56 in Help Desk Software
Views
62
Comparisons
37
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
System Center Service Manager
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Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
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Learn more about SCSM
Learn more about Vision Helpdesk
Sample Customers
Fibabanka, UMC Health System
Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider14%
Government14%
Educational Organization5%
No Data Available
Company Size
REVIEWERS
Small Business38%
Midsize Enterprise38%
Large Enterprise23%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
512,711 professionals have used our research since 2012.

SCSM is ranked 6th in Help Desk Software with 11 reviews while Vision Helpdesk is ranked 43rd in Help Desk Software. SCSM is rated 6.6, while Vision Helpdesk is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and Device42, whereas Vision Helpdesk is most compared with .

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.