Compare SCSM vs. Vision Helpdesk

SCSM is ranked 3rd in Help Desk Software with 12 reviews while Vision Helpdesk is ranked 36th in Help Desk Software. SCSM is rated 6.6, while Vision Helpdesk is rated 0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and BeyondTrust Remote Support, whereas Vision Helpdesk is most compared with .
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SCSM Logo
Read 12 SCSM reviews.
2,979 views|1,844 comparisons
Vision Helpdesk Logo
96 views|57 comparisons
Most Helpful Review
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Quotes From Members

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Pricing and Cost Advice
Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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430,223 professionals have used our research since 2012.
Ranking
3rd
out of 55 in Help Desk Software
Views
2,979
Comparisons
1,844
Reviews
12
Average Words per Review
696
Avg. Rating
6.6
36th
out of 55 in Help Desk Software
Views
96
Comparisons
57
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 46% of the time.
Compared 12% of the time.
Compared 5% of the time.
Compared 4% of the time.
Also Known As
System Center Service Manager
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Microsoft
Vision Helpdesk
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
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Learn more about SCSM
Learn more about Vision Helpdesk
Sample Customers
Fibabanka, UMC Health SystemRiva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Government18%
Construction Company12%
Wholesaler/Distributor8%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
430,223 professionals have used our research since 2012.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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