We performed a comparison between SCSM and Vision Helpdesk based on real PeerSpot user reviews.
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SCSM is ranked 14th in Help Desk Software with 23 reviews while Vision Helpdesk is ranked 38th in Help Desk Software. SCSM is rated 7.0, while Vision Helpdesk is rated 10.0. The top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". On the other hand, the top reviewer of Vision Helpdesk writes "The multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support, whereas Vision Helpdesk is most compared with BeyondTrust Remote Support and ServiceNow.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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