SCSM vs. Vision Helpdesk

As of February 2019, SCSM is ranked 12th in Help Desk Software with 1 review vs Vision Helpdesk which is ranked 29th in Help Desk Software. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. Vision Helpdesk is most compared with .
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SCSM Logo
Read 1 SCSM review.
6,399 views|2,727 comparisons
Vision Helpdesk Logo
909 views|142 comparisons
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: January 2019.
316,051 professionals have used our research since 2012.
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316,051 professionals have used our research since 2012.
Ranking
12th
out of 43 in Help Desk Software
Views
6,399
Comparisons
2,727
Reviews
1
Followers
267
Avg. Rating
7.0
29th
out of 43 in Help Desk Software
Views
909
Comparisons
142
Reviews
0
Followers
197
Avg. Rating
N/A
Top Comparisons
Compared 42% of the time.
Compared 14% of the time.
Also Known As
System Center Service Manager
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Microsoft
Vision Helpdesk
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
Offer
Learn more about SCSM
Learn more about Vision Helpdesk
Sample Customers
Fibabanka, UMC Health SystemRiva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: January 2019.
316,051 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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