SCSM vs Vision Helpdesk

SCSM is ranked 19th in Help Desk Software vs Vision Helpdesk which is ranked 14th in Help Desk Software with 1 review. The top reviewer of Vision Helpdesk writes "The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. Vision Helpdesk is most compared with Symphony SUMMIT IT Management Suite, JIRA Service Desk and ServiceNow.
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Most Helpful Review
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Quotes From Members Comparing SCSM vs Vision Helpdesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Help desk software report from it central station 2018 05 05 thumbnail
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
270,013 professionals have used our research since 2012.
Ranking
RANKING
Views
5,287
Comparisons
3,556
Reviews
0
Followers
550
Avg. Rating
N/A
Views
843
Comparisons
311
Reviews
1
Followers
435
Avg. Rating
10.0
Top Comparisons
Top Comparisons
Servicenow
Compared 25% of the time.
Charlie cmyk cyan
Compared 13% of the time.
See more SCSM competitors »
Servicenow
Compared 5% of the time.
See more Vision Helpdesk competitors »
Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
  • Vendor 7622 screenshot 1524943927
Vision Helpdesk
  • Vendor 29771 screenshot 1524960997
OverviewQuestionmark icon
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
OFFER
Learn more about SCSM
Learn more about Vision Helpdesk
Sample Customers
Sample CustomersFibabanka, UMC Health SystemRiva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Top IndustriesQuestionmark icon
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
No Data Available
Help desk software report from it central station 2018 05 05 thumbnail
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
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270,013 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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