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Faddom vs SCSM comparison

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Faddom Logo

Faddom

87 views|54 comparisons
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SCSM

Read 23 SCSM reviews
1,456 views|795 comparisons
64% willing to recommend
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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Faddom and SCSM based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
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767,667 professionals have used our research since 2012.
Featured Review
Use Faddom?
Hossam Hussein
Helps us manage IT operations, including incident and service requests, but could be easier to create reports
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is a lower price vs. other things on the market."
  • "It is an expensive solution."
  • "Licensing can be complex and confusing."
  • "The price should be lower."
  • "The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
  • "It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
  • "The license for SCSM is cheap."
  • "I would rate the pricing as two out of five."

    • More SCSM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about SCSM?
    Top Answer:The solution offers good productivity at a low price point.
    Read all 21 answers   →
    What is your experience regarding pricing and costs for SCSM?
    Top Answer:The solution offers good productivity at a low price point.
    Read all 12 answers   →
    What needs improvement with SCSM?
    Top Answer:For any weaknesses in the product, our company's security team maintains the application for our environment. The logs and reporting-related features of the product have certain shortcomings where… more »
    Read all 22 answers   →
    Ranking
    44th
    out of 49 in IT Service Management (ITSM)
    Views
    87
    Comparisons
    54
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    11th
    out of 49 in IT Service Management (ITSM)
    Views
    1,456
    Comparisons
    795
    Reviews
    8
    Average Words per Review
    517
    Rating
    8.0
    Comparisons
    ServiceNow logo
    ServiceNow vs. Faddom
    Compared 56% of the time.
    Cisco CloudCenter logo
    Cisco CloudCenter vs. Faddom
    Compared 44% of the time.
    More Faddom Competitors   →
    ServiceNow logo
    ServiceNow vs. SCSM
    Compared 50% of the time.
    JIRA Service Management logo
    JIRA Service Management vs. SCSM
    Compared 13% of the time.
    BMC Helix ITSM logo
    BMC Helix ITSM vs. SCSM
    Compared 7% of the time.
    BeyondTrust Remote Support logo
    BeyondTrust Remote Support vs. SCSM
    Compared 6% of the time.
    More SCSM Competitors   →
    Also Known As
    System Center Service Manager
    Learn More
    Faddom
    Microsoft
    Overview

    Faddom is the application observability platform for the secure era. Be in control of your business applications with our agentless application dependency mapping platform. Visualize your on-premise and cloud infrastructure with continuous, automatic updates in as little as 60 minutes and see all your servers and applications and how they are connected to each other.

    System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
    Sample Customers
    Coca-Cola, Paradigm, Hancock Whitney, MetroBank, NetApp, Verisk, Lake County of Florida, City of Portsmouth, NRG, Florida Department of Transportation, Synlab, UCLA, Lightricks, SolarEdge, Ituran, Risco Group, Pepsi Bottling Ventures, Nutanix, VMware, CDW, Matrix, Ascendion, SHI, E-Plus, Accenture, Fujitsu, Kyndryl, Zanaris
    Fibabanka, UMC Health System
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company10%
    Hospitality Company10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Government25%
    Computer Software Company10%
    Financial Services Firm9%
    Manufacturing Company9%
    Company Size
    No Data Available
    REVIEWERS
    Small Business38%
    Midsize Enterprise21%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise20%
    Large Enterprise65%
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
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    Faddom is ranked 44th in IT Service Management (ITSM) while SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews. Faddom is rated 0.0, while SCSM is rated 7.0. On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". Faddom is most compared with ServiceNow and Cisco CloudCenter, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.