We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Licensing can be complex and confusing."
"The price should be lower."
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Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support.
SCSM is ranked 6th in Help Desk Software with 11 reviews while Vtiger Help Desk is ranked 50th in Help Desk Software. SCSM is rated 6.6, while Vtiger Help Desk is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and Device42, whereas Vtiger Help Desk is most compared with .
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.