SCSM vs Xtraction for CA Service Management

SCSM is ranked 23rd in IT Service Management (ITSM) with 0 reviews vs Xtraction for CA Service Management which is ranked 13th in IT Service Management (ITSM) with 1 review. The top reviewer of Xtraction for CA Service Management writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". SCSM is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus. Xtraction for CA Service Management is most compared with LANDesk Service Desk, uptime software up.time and Cherwell Service Management.
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Most Helpful Review
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Quotes From Members Comparing SCSM vs Xtraction for CA Service Management

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It service management %28itsm%29 report from it central station 2018 02 17 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
252,993 professionals have used our research since 2012.
Ranking
RANKING
Views
5,750
Comparisons
3,861
Reviews
0
Followers
588
Avg. Rating
N/A
Views
1,453
Comparisons
1,211
Reviews
1
Followers
556
Avg. Rating
10.0
Top Comparisons
Top Comparisons
Servicenow
Compared 7% of the time.
Charlie cmyk cyan
Compared 6% of the time.
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Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
  • Vendor 7622 screenshot 1518888138
CA Technologies
  • Vendor 6987 screenshot 1516099828
OverviewQuestionmark icon
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

Learn More: https://www.ca.com/us/products...

Sample Customers
Sample CustomersFibabanka, UMC Health SystemERGO
Top IndustriesQuestionmark icon
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
No Data Available
It service management %28itsm%29 report from it central station 2018 02 17 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
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252,993 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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