SCSM vs Xtraction for CA Service Management

SCSM is ranked 22nd in IT Service Management (ITSM) vs Xtraction for CA Service Management which is ranked 29th in IT Service Management (ITSM). SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. Xtraction for CA Service Management is most compared with LANDesk Service Desk, Cherwell Service Management and IDERA Uptime Infrastructure Monitor.
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Ranking
RANKING
Views
5,687
Comparisons
3,325
Reviews
0
Followers
422
Avg. Rating
N/A
Views
615
Comparisons
255
Reviews
0
Followers
407
Avg. Rating
N/A
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288,343 professionals have used our research since 2012.
Top Comparisons
Top Comparisons
Compared 27% of the time.
Compared 13% of the time.
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Also Known As
Also Known AsSystem Center Service Manager
Website/Video
Website/VideoMicrosoft
CA Technologies
Overview
OverviewSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

Learn More: https://www.ca.com/us/products...

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Sample Customers
Sample CustomersFibabanka, UMC Health SystemERGO
Top Industries
Top Industries
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
No Data Available
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